Assistant IT Supervisor

• Apr 2022 - Present

IT Specialist

• Dec 2014 - Mar 2022

Network administrationRouters, Switches, Access points• Monitor 70+ networks and 6000+ clients on Cisco Meraki Cloud • Configure Cisco Meraki Firewall/Access Points/Teleworker Gateway to new added plants and users• Resolve any network related issue with end user by examining the device and cabling • File support ticket to Internet service provider for the network outage • Set up layer 3/7 firewall rule, port forwarding rule, VLANs, static routes per requirementHardware monitor/configuration/repair PCs, Laptops, Printers, Scanners, Phones, Conferencing devices • Monitor 50+ Cisco codec SX20 video conference system • Monitor 100+ mini PCs running digital signage program and troubleshoot any display issue• Replace printer cartridge/maintenance kit and rollers for up to 300+ employees on site• Install/upgrade software and firmware for different brand network devices • Reimage PC, install and upgrade OS, diagnose boot up issueSystem administrationManage on premise or cloud based system covering Email, Phone, Active Directory, Anti-Virus, File server • Perform Office 365 email migration and administration for 10+ tenants in exchange online• Maintain VOIP phone and video conference on Ring Central and Zoom by monitoring call logs/dashboard• Push/update antivirus/security policy from the ESET server • Monitor 10+ domain controllers across different subnets and manage AD users/group policy in a MS RDP environment• Manage over 10+ physical and virtual filer in Nasuni Management Console Help desk supportProvide support daily covering but not limited to printing, software install, meeting support, scan to E-email, file restore, network drive mapping and any other tech issues • Close 90% of trouble tickets on the first attempt without escalation• Support and help operations team for day to day issues • Provide level 2 support to entry-level and affiliate’s IT to resolve issues

Account Manager and Customer Data Analyst

• Feb 2011 - Nov 2014

•Work closely with purchasing/sales/customer service/accounting department to generate their needed reports •Make daily customer shipment records in excel for east coast VP to monitor each shipment •Export daily inventory report from SAGE MAS 500 and mark up the back-orders for both purchasing and sales department for decision making •Collect customer order patterns to generate reports to better assist sales team •Generate monthly sales volume and profit reports to VP •Remind VP to push sales bi-weekly if the volume did not meet the goal •Maintain customer accounts and update customer data

Marketing Research Analyst Intern

• Aug 2010 - Dec 2010

• Research social media website(Linkedin, Jigsaw) to target potential customers • Integrate all the contact information into excel files for sales department to make cold callings • Research social media website(Linkedin, Jigsaw) to target potential customers • Integrate all the contact information into excel files for sales department to make cold callings