Experience

Tundra Restaurant Supply

• United States
• Restaurants
• 1 - 100 Employee

• System Administrator

  • May 2015 - Present

  2015-Present TundraFMP Restaurant Supply Boulder, CO Systems Administrator • Ensured restoration of all domestic and international system outages within 24 hours of notification for 100% of trouble tickets • Contributed as team member in Citrix upgrade and completed project within 6 months • Completed refresh from Windows 7 to Windows 10 in less than 1 year for 250 global users • Authored procedures and user guidelines for new user set-ups then adopted for global use • Navigated through ISP hardware failure and worked with engineers to reroute MPLS traffic to firewalls and core switches restoring all global systems in 48 hours



Frontier Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• System Administrator

  • Aug 2012 - Apr 2015

  2008-2015 Frontier Airlines Denver, CO Systems Administrator, 2012-2015 Tier 3 Senior Helpdesk /Airport Support Specialist, 2008-2012 • Achieved 100% operational uptime as 1 of 2 Systems Administrators in 24/7 work environment while navigating through severe corporate financial crisis • Completed call center relocation with 200+ agents within 24 hours • Selected as team lead for virtualization of physical server environment to NetApp storage device • Solved all airport ticketing operational IT issues through troubleshooting, verification, and reconfiguration within 45 minutes with 95% success rate • Orchestrated and completed exchange server migration to online environment with 6 months • Deployed laptops and desktops and provided Tier 2 Desktop support for 80 domestic and international locations • Configured and completed new self-check-in NCR kiosk project in less than 1 year in 60 of domestic airports



Volt

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Desktop Support Tier2

  • Jun 2006 - Jun 2008

  2006-2008 Volt Technical Services Denver, CO Tier 2 Desktop Support Specialist-Contracted to Platte Valley Medical Center & Frontier Airlines • Collaborated with team members installing hardware and implementing software in 10 departments for new hospital construction • Completed hospital project in less than 6 months then selected and retained as sole support member to diagnose, fix bugs, and support all other technical issues • Diagnosed, tracked, solved or escalated network and server problem tickets from receipt to resolution with 1000+ users at major airline



Inceed

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Desktop Support Tier 2

  • Jul 2005 - Mar 2006

  2005-2006 Inceed Denver, CO Tier 2 Desktop Support Specialist-Contracted to Kerr-McGee • Problem-solved network and server problem tickets averaging 10-15 tickets daily and achieved over 90% resolution rate 2005-2006 Inceed Denver, CO Tier 2 Desktop Support Specialist-Contracted to Kerr-McGee • Problem-solved network and server problem tickets averaging 10-15 tickets daily and achieved over 90% resolution rate