Experience

Morling College

• Australia
• Higher Education
• 1 - 100 Employee

• System Administrator

  • Mar 2021 - Present

  • Liaising and collaborating with team on system issues and network coverage over all wireless and wired sites. • Provide. host and operate full audio, visual and 48 channel sound desk coverage for all in house and external groups and users. • Administering Office 365, Meraki, Sophos and Google for all user needs. • Assigning tasks, monitoring and updating helpdesk server. • Voice over Internet Protocol (VoIP) phone system management. • Windows Server Environments with Active Directory, SQL servers, file servers, application servers, and print servers • Providing Zoom management and maintenance virtually and onsite. • Entering data and maintain the integrity of site access security. • Providing induction for staff on user systems and their devices. • Maintaining (Updating, monitoring, and troubleshooting) wireless networks on both Sydney and Perth campuses. • Involved on a critical and major role that helped with the seamless data, email and domain merger between Perth and Sydney sites and administering Active Directory and Print Servers. • Maintaining staff’s Office 365 license in collaboration with HR onboarding and offboarding procedures. Proficient in remote-support staff members using remote-assistance tool. • Liaising with vendors and suppliers’ relationship pertaining system • requirements/maintenance. • Competent in administering the network security appliances and its applications (ie. Anti-Virus, Firewall and Network access devices). • Expert in Google Suite Admin and its applications (ie. Drive, Groups, Email trace). • Configure and manage computer systems in our cross-campus network setting. • I.T lead on a google mailing group project with HR, to ensure a seamless flow of information between departments. • Exceptional documentation skills including but not limited to Standard Operating Procedures, Incident Reports, Staff/Outage Notifications, Business Requirement Analysis, and Project Road Maps.



Morling College

• Australia
• Higher Education
• 1 - 100 Employee

• IT Technician & Assistant

  • Jul 2020 - Jan 2021

  • Assigned tasks, monitored, and updated helpdesk server. • Monitored and managed computer systems and network functionality. • Provided daily cross-campus user software and hardware support.• Trained interns and other staff on procedures, user management and technical support.• Ensured the safe and efficient running of I.T systems, policy, and procedures.• Consistent timely response to onsite requests and technical emergencies.• Consistent review and assessment of hardware inventory on both sites.• Assisted with entire on-boarding process through installing and configuring the system operating environment. • Daily monitored and maintained computer systems and network.• Resolved internet and network access issues (both wired and wireless).• Commissioned, distributed, and maintained new DELL devices.• Provided full technical coverage for all external groups and users.• Worked and achieved high user satisfaction rate by providing optimal and timely trouble shooting service(s).• Tended to Microsoft Office, Google and UniFi end user problems.• Maintained AV and computer facilities in classrooms to ensure the smooth functionality of virtual setups during the pandemic. • Determined causes of systems, hardware, software, network (wired and wireless) malfunctions through research, evaluation, and testing.

• I.T Help Desk & Technician

  • Jun 2018 - Jun 2020

  • Authorised domain and network access for all new users. • Provided full technical coverage for external groups and events.• Collaborated with I.T national manager to carry out Server patching project across the Sydney campus.• Commissioned, distributed, and maintained new DELL devices, mainly laptops over the pandemic period.• Documented all end user reoccurring technical faults and solution steps to be followed.• Assisted with Zoom integration and training users on it at the beginning of the pandemic.• Organised AV support for events held in the Sydney auditorium and remain



Morling Residential College

• Australia
• Higher Education

• Residential Assistant

  • Feb 2018 - Dec 2020

  • Bi-weekly weekend 24hr onsite and on-call availability for all residents. • Started and lead the Student Association. Helping more residents become involved in college activities and event co-ordination and planning. • Enforced Macquarie University and College accommodation rules and regulations. • Submitted incident reports on violations, safety concerns and breaches. • Organised and directed regular floor meetings with residents to increase inclusivity and collaboration. • Attended and participated in staff meetings and training sessions. • Supported resident team initiatives and participated by complete allocated tasks and roles with a willing and positive attitude. • Organized and participated in events and excursions for all residents. • Settled any residential disputes in a professional and empathetic manner. • Liaised with the Dean weekly on issues affecting residents. • Assisted international university resident with the transition to university and resident life. • Occasionally managed front desk and signed students and visitors in according to the access security protocols. • Worked to ensure a neat and marketable environment on allocated floors. • Assisted in supervising residents and responding to complaints, reports, requests, and emergencies. • Identified and maximized resident interactions opportunities and increased resident retention rates.