Experience

Stay Minty
• United States
• Hospitality
• 1 - 100 Employee
• Guest Services Manager

  • Jun 2023 - Present


Student Partners for Anti-Racist Advising

• Project Manager & Co-Founder

  • Jan 2021 - Present

  ★ Approval of IRB Application "Enhancing Advising Support for BIPOC Transfer Students" ★ Dissemination of two mixed-method surveys to students at Portland State University & Portland Community College followed by two focus groups with survey participants ★ Securement of the PSU President’s Diversity Grant. ★ Completion of data analysis using Qualtrics, Excel, SPSS Software & Thematic Analysis (Braun & Clarke, 2006) ★ Community organizing and event planning to host a BIPOC transfer student intervention at Portland State University for the purpose of developing a sense of belonging ★ Academic conference presentations to the Society for Community Research and Action (SCRA), National Institute for the Study of Transfer Students (NISTS), and the Western Psychology Association (WPA) ★ Presentation of research findings to Dr. Susan Jeffords, PSU Provost & Vice President of Student Affairs ★ Development and dissemination of an executive summary report, which included a list of recommendations (i.e. increase the hiring & retention of BIPOC staff, etc.) for Academic Advising, Career Services, and the University for how to enhance support & improve retention of BIPOC transfer students ★ Project manager on a manuscript for publication in a peer-reviewed journal Show less



Stigma, Resilience, Inequality, Identity, & Diversity (StRIID) Lab

• Research Assistant

  • Sep 2021 - Present

  ★ Program session attendance for the purpose of taking notes of salient themes, facial expressions, body language, etc ★ Supporting participants in the program session breakout rooms by providing question prompts, creating follow-up questions ★ Editing and completion of program session transcriptions ★ Weekly meetings with program team and communication updates in team Slack channel ★ Thematic analysis of session transcripts and participant's written responses to guided questions ★ Program session attendance for the purpose of taking notes of salient themes, facial expressions, body language, etc ★ Supporting participants in the program session breakout rooms by providing question prompts, creating follow-up questions ★ Editing and completion of program session transcriptions ★ Weekly meetings with program team and communication updates in team Slack channel ★ Thematic analysis of session transcripts and participant's written responses to guided questions



Descansa LLC

• United States
• Real Estate

• Project Manager - Vacation Rentals

  • Sep 2022 - Apr 2023

  ★ Onboarded new property management system and booking channels ★ Created short-term rental SOP document ★ Developed training and onboarding material for new hires ★ Managed over 45 clients including inquiries, contracts, and property onboarding ★ Onboarded new property management system and booking channels ★ Created short-term rental SOP document ★ Developed training and onboarding material for new hires ★ Managed over 45 clients including inquiries, contracts, and property onboarding



Vacasa

• United States
• Hospitality
• 1 - 100 Employee

• Relocation Project Coordinator

  • Dec 2018 - Jun 2020

  ★Developed training program for CX Relocation Services ★Created resources including SOP documents, training manuals, metrics spreadsheets, email templates etc for team efficiency ★Compiled data to quantify Relocation Service results ★Managed a variety of projects related to growth and success of the team ★Served as a resource for Relocation Service and CX policy while offering unique problem solving methods ★Developed training program for CX Relocation Services ★Created resources including SOP documents, training manuals, metrics spreadsheets, email templates etc for team efficiency ★Compiled data to quantify Relocation Service results ★Managed a variety of projects related to growth and success of the team ★Served as a resource for Relocation Service and CX policy while offering unique problem solving methods



Irving House At Harvard

• United States
• Hospitality
• 1 - 100 Employee

• Marketeting Coordinator

  • Apr 2017 - Jan 2020

  ★Created content for social media and newsletter ★Managed editorial calendar ★Wrote blog posts for SEO ★ Planned marketing events and open houses ★Developed marketing and sales reports ★Created content for social media and newsletter ★Managed editorial calendar ★Wrote blog posts for SEO ★ Planned marketing events and open houses ★Developed marketing and sales reports



Harding House B&B

• Front Desk Operations Manager

  • Mar 2016 - Jul 2018

  ★Managed group bookings including invoicing ★Designated duties to housekeeping staff and performed room inspections making minor repairs as needed ★Acted as Manager On Duty during various shifts ★Assisted GM with projects related to success of the inn ★Managed group bookings including invoicing ★Designated duties to housekeeping staff and performed room inspections making minor repairs as needed ★Acted as Manager On Duty during various shifts ★Assisted GM with projects related to success of the inn



The Kendall Hotel

• United Kingdom
• Hospitality

• Revenue and Reservations Manager

  • Mar 2016 - Apr 2017

  ★Managed and trained staff on reservations and sales policies ★Collected data to complete ongoing operations, occupancy and revenue reports for GM and owners ★Obtained and managed group and wedding blocks ★Acted as front office manager ★Managed hotel revenue using yield management, forecasting, increasing direct bookings and maintaining repeat guests ★Managed and trained staff on reservations and sales policies ★Collected data to complete ongoing operations, occupancy and revenue reports for GM and owners ★Obtained and managed group and wedding blocks ★Acted as front office manager ★Managed hotel revenue using yield management, forecasting, increasing direct bookings and maintaining repeat guests



SimpliSafe

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Sales and Customer Support Specialist

  • Jul 2014 - Apr 2016

  ★Identified problems through vast system knowledge and navigation of customer service software ★Trained new hires through 1:1 coaching ★Developed method for email leads and wrote templates for email correspondence ★Assisted in data compilation to develop new procedures for email communication ★Identified problems through vast system knowledge and navigation of customer service software ★Trained new hires through 1:1 coaching ★Developed method for email leads and wrote templates for email correspondence ★Assisted in data compilation to develop new procedures for email communication



Hostelling International USA (HI USA)

• United States
• Hospitality
• 100 - 200 Employee

• Seasonal Hostel Manager

  • Jun 2014 - Sep 2014

  ★Processed payments and reservations utilizing property management system ★Managed property and ensured interior and grounds were safe and comfortable for guests ★Coordinated guest activities utilizing local knowledge ★Processed payments and reservations utilizing property management system ★Managed property and ensured interior and grounds were safe and comfortable for guests ★Coordinated guest activities utilizing local knowledge



Pita Pit USA

• United States
• Restaurants
• 100 - 200 Employee

• Supervisor

  • Jan 2013 - Jun 2014

  ★Managed staff and trained new hires ★Predicted business needs and prepared accordingly by assigning prep tasks, managing catering orders, and adjusting staff schedules ★Mastered POS system ★Produced end of day reports ★Managed staff and trained new hires ★Predicted business needs and prepared accordingly by assigning prep tasks, managing catering orders, and adjusting staff schedules ★Mastered POS system ★Produced end of day reports



Portland State University

• United States
• Higher Education
• 700 & Above Employee

• Operations Director

  • Jun 2011 - Jan 2012

  Associated Students of Portland State University ★Recruited and managed volunteers ★Planned and promoted student events ★Organized student food pantry drives ★Collaborated with college departments ★Organized team trainings and workshops ★Made travel arrangements ★Managed office purchasing ★Performed room reservations and meeting scheduling Associated Students of Portland State University ★Recruited and managed volunteers ★Planned and promoted student events ★Organized student food pantry drives ★Collaborated with college departments ★Organized team trainings and workshops ★Made travel arrangements ★Managed office purchasing ★Performed room reservations and meeting scheduling



Portland Community College

• United States
• Higher Education
• 1 - 100 Employee

• Club Coordinator & Director of Events

  • Jun 2009 - Jun 2011

  Associated Students of Portland Community College Club Coordinator ★Organized student clubs for chartering ★Developed training and workshops for club leaders ★Planned club events and programs Director of Programming ★Planned social, educational, and service events for students ★Represented students on college committees ★Collaborated with campuses for district events and projects ★Chaired the PR subcommittee Associated Students of Portland Community College Club Coordinator ★Organized student clubs for chartering ★Developed training and workshops for club leaders ★Planned club events and programs Director of Programming ★Planned social, educational, and service events for students ★Represented students on college committees ★Collaborated with campuses for district events and projects ★Chaired the PR subcommittee