Experience

Europcar South Africa

• South Africa
• Travel Arrangements
• 300 - 400 Employee

• Call Center Agent

  • Oct 2016 - Present

  • I provide the excellent customer service to the clients as i am working on the 24-hour call centre, as a call centre agent where i work fixable hours, nightshift including weekends.• Doing reservation of the vehicle to the customers.• Helping the customer with the quotations of the vehicle in all Groups that the company is providing. • Dealing with customer enquiries and the availability and cost of vehicles• Taking bookings and explaining the terms of rental or leasing agreements• Amending the booking from system as the client’s request• Handling difficult clients and queries• Reservations on all vehicles through Impress System• Assisting the client who who had a Breakdowns by providing the replacement car as soon as possible.• Helping the clients with the General information Regarding booking the vehicleDates 03 October 2016 to Date

• Call Agent

  • Oct 2016 - Present



Bytes staffing Solutions

• Call Center Support

  • Feb 2016 - Feb 2016

  • I was a Call centre Agent; we were the services provider for the Electoral commission of South Africa. Helping the clients to find their correct voting station thorough the Geographically Map of SA. Assisting the clients with the direction and checking if they are Registered or not and what did they need to do to make sure that the names appear in their voters roll and their current Resident. I was receiving approximately 100 to 150 calls in a day. Their contract ended in the 29th of April After the Final date of RegistrationReason for leaving: Contract



Europe Assistance Division MTN Emergency services (112 free calls)

• Call Center Specialist

  • May 2013 - Dec 2013

  • Distribution the calls from the clients to the Service Provider. • Assess incoming emergency calls and dispatch applicable Emergency Vehicles to rush to the scene and assist the clients • Working 12 hours day shift and night shifts including the weekends Reason for leaving: Contract Ended



Europe Assistance, Division of Health choices

• Administration Assistant

  • Jun 2010 - Dec 2012

  • The company was the service provider for BIDVEST group holding On behalf of retirement schemes/clients, arranging with members of retirement schemes, to undergo pre-benefit testing. • Contacting the HR of the Group Company to arrange the date for our Nurses to help on availing the Members to schemes/clients on the company • Manage the booking system of nurses assigned to do the pre-benefit tests • Maintain the files for the companies and the nurses of the clients assigned to me • Auctioning calls and emails from the clients, resolving queries • Dealing with the time sheet of the Nurses, • Updating the results of the clients on the system • Packing the medical stocks and dispatching same to the nurses • To order the medical stocks • to liaising with the courier company to arrange the Results(documents from the Nurse) Reason for leaving: Retrenchments



National Voice Switching Centre

• Telesales Agent

  • Feb 2010 - Jun 2010

  • Advising people about financial status and how to manage their policies • Provide financial planning advice to the Clients • Selling Standard policy • Selling Comprehensive policy • Advising People on How to Saving money at Liberty Life • Selling Life cover death and disability • Selling accidentally cover



Liberty Life

• SALE AGENT

  • Jun 2009 - Jan 2010

  • Advising people about financial status and how to manage their policies • Provide financial planning advice • Marketing the Liberty Life products • Selling Standard policy • Selling Comprehensive policy • Advising People on How to Saving money at Liberty Life • Selling Life cover death and disability • Selling accidentally cover



Trans Union Credit Bureau

• United States
• Consumer Services
• 1 - 100 Employee

• TRADE CLERK

  • Aug 2006 - Feb 2009

  • Maintaining the database of Trade References ITC • Calling the Debtors Department to request the Relevant information to put into the ICT data Base so it can be simple with the others Business want to deal the that particular company. • Updating the profile of the various companies on the Data base. • To Check the Credit profile of the individuals that and to open the retail accounts or loans with the financial institutions. • Handling queries • Sending and receiving email from out and within the company • Longing the dispute to the for the clients that needs to check the credit profile

• Security Guard

  • Aug 2004 - Aug 2006