Experience

Board of Healthcare Funders

• Non-profit Organizations
• 1 - 100 Employee

• LAN Administrator

  • May 2014 - Present

  1. Desktop support Provide desktop support for: Microsoft office suite of products; operating system support, specifically Windows 7, Windows 8 and XP 2. Service support Monitor the operating system; resource maintenance and basic functionality of the Windows Servers. Conduct system updates, monitor server functionality and take back ups. Monitor and configure Mail Marshall and Web Marshall 3. MS exchange Complete storage administration and conduct maintenance on the MS exchange 4. Active directory Administer and conduct maintenance of the directory, for example logo creation, rights to system, permissions and policies 5. LAN Conduct physical LAN maintenance e.g. wiring, plugging, labeling, maintaining neatness etc 6. Server environment Manage and maintain the physical server environment: UPS, fire exits, access controls, admin control’s etc 7. Procurement Supervise the procurement of hardware and software 8. General Ensure administrative and desktop support to the development environment within the Organization; assist with problem resolution. Show less



Johnson & Johnson Medical

• Hospitals and Health Care
• 700 & Above Employee

• IT Support

  • Oct 2005 - Apr 2014

  • Install, configure and support all Microsoft desktop and server operating systems. • Install, configure and support all Microsoft and other application software (desktop and server). • Acknowledging and responding to calls logged through ITS helpdesk. • General hardware installation and troubleshooting (desktop, server, printer, fax, scanner, projector, etc). • General troubleshooting on all IT related equipment. • Respond to and resolve support onsite calls within SLA. • Respond to and resolve support calls via remote connection (desktop and server). • Call update and closure using BMC Remedy. • Assist customers telephonically. • Remote administration of MS 2003 servers File/Print Server, Exchange, Apps & Web Server) and workstations. • Creation of users and assets in Active Directory. • Creation of User emails, distribution lists, linking mailboxes. • Creation of dial up tokens. •Setting up and configuring 3G, ISDN and ADSL for remote users. • Compile desktop and server configuration documentation for client sites. • Execute orders and follow up service and repairs with external suppliers. • Identify possible risks or problems action resolve. • Assist with escalated issues from ITS Helpdesk. • Assist with projects deployments. • Siemens Hipath exposure. Configuring of phone extensions and liaison with Siemens if phone cannot be resolved onsite. • Responsible for vaulting: attending to network daily backup using HP Storageworks library and VERITAS Netback up software. Show less



Vodacom PTY LTD

• Midrand

• Topaz Administrator

  • Jul 2005 - Oct 2005

  Administration and monitoring of Vodacom web applications on the Topaz system. Administration of the SQL and Topaz servers. Generation of daily, weekly and monthly reports i.e. Reports of Application response time and uptime availability. Make sure that the Topaz scripts are up-to-date, correctly running. Administration and monitoring of Vodacom web applications on the Topaz system. Administration of the SQL and Topaz servers. Generation of daily, weekly and monthly reports i.e. Reports of Application response time and uptime availability. Make sure that the Topaz scripts are up-to-date, correctly running.



WBS Internet Service Provider

• Auckland Park

• Technical Support Call Agent

  • Jun 2005 - Jun 2005

  ISP Environment • Offer users/clients first line support. • Telephone queries, requests, support and troubleshooting. ISP Environment • Offer users/clients first line support. • Telephone queries, requests, support and troubleshooting.



Nedcor/Nedbank

• Sandton

• Data Security Administrator

  • Mar 2005 - Jun 2005

  • Active Directory Implementation. • Moving of users and assets to correct Organizational Units in the Active Directory. • Creation of users and assets in AD. • Acknowledging and responding to MAC requests and IM tickets logged through the Peregrine Service Center. • Creation of User emails, distribution lists, linking mailboxes to different domains on the Ms Exchange Server 2000. • Telephone queries, requests, support and troubleshooting where necessary. • Group Policy Implementation • Mail Marshall (Detector 1 & 2) for unblocking and blocking of emails. • Exposure to DHCP server configs i.e. Issue, maintain and support network & system configurations, e.g. Net Ids, IP Addresses, DNS entries etc, for all workstations, printers, servers, ATMs and SST’s. Show less



Ivory Networking Services

• Randburg

• Desktop Support Consultant

  • Dec 2004 - Mar 2005

  Acknowledging and responding to calls logged through IT helpdesk. • Attending to user queries and problems i.e. printing, email, application, fax, network problems etc. • Closing calls within SLA. • Remote desktop supporting using Dame Ware NT utilities. • Fault analysis and troubleshooting of hardware and software. • Call update and closure using HEAT. • Preventative maintenance. • Anti-Virus installation. • Windows 98, NT workstation, 2000 and XP operating systems support. Show less



Business Connexions

• Johannesburg Area, South Africa

• Desktop Support Consultant

  • Nov 2004 - Dec 2004

  Galileo Project  Upgraded Galileo Travel Agencies PC’s from Ms Window 98 to XP.  Replaced users PC with new IBM PC.  Process: o Backed up user’s hard disk with the Casper Ghost explorer and other necessary data i.e. mappings, printer internet, email settings. o Installed Ms Win XP with Casper then restored the back up. o Configured mappings, printer, internet, email settings o Installed CD Roms, ram and third party software o Tested all functions and audited every site. Show less



T-Systems

• Erasmuskloof (Armscor)

• Desktop Support Engineer

  • Aug 2004 - Nov 2004

  • Acknowledging and responding to calls logged through IT helpdesk. • Installations and configurations of hardware and software. • Initial installations and configuration of computers, laptops, printers and peripherals. • Closing calls within SLA. • Remote desktop supporting using Altris Deployment Server console. • Fault analysis and troubleshooting of hardware and software. • Call update and closure using Remedy ARS. • Preventative maintenance. • Anti-Virus installation. • Windows 2000 and Windows XP professional operating systems installations. • Computer upgrading (Software and Hardware). Show less



Afrox Healthcare

• Bedfordview

• IT Technician

  • Oct 2003 - Dec 2003

   We went to every Afrox Healthcare Hospitals to change their systems to Microsoft 2003.  The systems were changed from fat client to thin client i.e. users in each hospital would no longer use the old network but connect to the terminal server in Afrox Healthcare (head office).  In the process we uninstalled unnecessary applications, update software, service packs, anti-viruses etc.  After connecting the fat client (terminal server) we explained to users why are we implementing it and teach them how to use it.  Some other tasks were:  PC support and maintenance  Software configuration  Installations & Uninstallations  Networking  Troubleshooting  Data capturing  Customer Relations Show less