Linux Engineer

• Apr 2021 - Present

Cloud Engineer - Linux

• Feb 2019 - Mar 2021

a) Customers leverage on Cloud Engineers for knowledge and expertise to help them with architecture design best practices, advanced AWS/Network/Architecture/Service integration while keeping their applications highly available.- Assist with configuration of cloud technology- Troubleshooting of their infrastructure i.e. on their cloud services and Linux platformb) Customers reach out via chats, calls or email, seeking assistance with various issues pertaining to our services or more advanced technical issues. These cases could have straight-forward solutions or they could be very advanced cases where I need to engineer a solution. Replicate customer environments etc.c) Engage internal resources for solutions outside Linux (service teams, 2nd line support, billing, technical account managers etc.) d) Contribute to the knowledge database by writing internal documentation to help improve the service and knowledge sharing within the global teame) Support Customers on the following platform and services:- Linux Platform- Elastic File System- Elastic Block Storage- Elastic Compute- Linux Workspaces- VM Import/Export- Web Servers- Lightsail- System Manager- Image Builderf) Collaborate with the team via virtual platform i.e. video calls, IMg) Working towards achieving monthly metric targets via customer satisfaction survey

Linux System Administrator

• Nov 2015 - Feb 2019

Storage Configuration and Management- Assignment of disk(s) to environment (Only on VMWare)- Configure redundancy and/or high-availabilty to assigned disk(s)- Creation of Volume Groups- Create/Expand Logical Volumes- Create/Expand Filesystem(s)Backup Configuration- Install Backup Software . i.e EMC NetWorker, DDBoost.- Assign Backup Network Interface Card. (Only on VMWare and DMZ Environments)- Configure Network Routing to allow traffic to the Backup Environments- Restore of flat-file backups on Unix environmentsCreation of virtual environments for development teams and assisting in troubleshooting day-to-day issuesPerform 24x7 on call duties on a rotation basis with the other system administrators as part of incident managementProvide primary system administration, configuration, and troubleshooting of the Linux / Solaris environment and performance issuesWorking closely with other IT departments to help determine and develop systems that will be implementedEnrolling and deploying security patches to servers- Redhat and Suse to Satellite Server- Ubuntu to LandscapeManaging access and security policies using PBISBasic bash scripting

IT Helpdesk Support

• Sep 2013 - Oct 2015

Log all service requests calls to the SD application (ServiceNow System)Remote support using Alteris / SCCM.Access management (Active Directory, Exchange, Citrix, Files shares, Lotus Notes and other in-house systems)Mobile support (MDM, Good, Blackberry)Software deployment via SCCM

Desktop Support Technician

• Jan 2010 - Aug 2013

Responsible for overseeing all in-scope support servicesBreak-fix, desktop support, new system installation, move/add/change and asset tracking activities. Supporting up to 2000 plus usersSupport using SCCM and Altiris remote toolsInstalling and supporting machines on Windows XP and Windows 7 platformsInstallation,support and troubleshooting of Microsoft Office 2003, 2007 and 2010Use and management of the Blackberry console. Including troubleshooting and mail setup on blackberry smart phonesInstall and setup mail on smart phones using Good for enterpriseInvolved in the upgrade and migration of machines from windows xp in the old domain to windows 7 in a new domainMcAfee EPO V4.0 and V4.5 supportUpdate Infra with all correspondence and actions carried out against the request, so as to ensure a complete audit trail for future referenceApplication Support: Install, configure and troubleshoot applications for the different divisions ( Asset Management, Property Group, Securities and Capital Markets)Wireless network setup and troubleshooting on devicesLogging of calls on Service Manager 9

Servicedesk Agent

• Sep 2008 - Jan 2010

Providing a professional and efficient (first) interface between Dimension Data and our CustomersLogging all requests received via telephone, email, fax and the web onto the in-house Marval system and issuing the client with a reference numberEnsure that all requests are accurately logged in Marval and that all user and description details are correct.Where discrepancies are noted in Marval, these should be rectifiedEnsure the most accurate SLA is selected to the request loggedEscalate internally when resolver groups/people are not available to be allocated requestsAllocate all logged requests to the correct resolver group/personCompliance with process and proceduresAdhere and strive to achieve the internal SLA’s set within the Business UnitEscalate to Duty Manager when standby engineer is unavailableProactively track the requests SLA as per set procedure and carry out necessary steps so as to prevent the request from breachingUpon request, responsible to clear the call, record all and any updates and ensure that the customer is satisfied with the serviceUpdate Marval with all correspondence and actions carried out against the request, so as to ensure a complete audit trail for future reference

Desktop Support Technician

• Dec 2006 - Nov 2007

Monthly Backups to be performedMonitor and general maintenance of the company networkAttend to and solve all computer problem relating to software and hardwareRetrieve computer information as and when requested by management.Responsible for LAN and WANTroubleshootingMaintain and facilitate the support of the company's Internet connectionSupport and train end - users as requiredMonitor server capabilityAssist management with regard to decisions relating to the purchase of computer software, hardware and peripherals.Assign order numbers to purchase stationery, consumables, printers, software, hardware, etcWindows Vista, Windows XP supportManage Active directory and ExchangeMade weekly reports on the client’s network status and reported directly to the COO in a status report meeting

Legal Administrative Assistant

• May 2006 - Sep 2006

Resolving queriesOpening and preparing files for write-offsChanging of client’s banking detailsUpdating client’s details Resolving queriesOpening and preparing files for write-offsChanging of client’s banking detailsUpdating client’s details