Experience

Mobysoft Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Advanced Scrum Master

  • Apr 2022 - Present

  • Facilitating all scrum related ceremonies for all teams (e.g.: Daily Stand-ups, Backlog Refinement, Sprint Planning and Retrospectives) to aid in sustainable growth of teams and product delivery • Coaching the teams in understanding the Scrum framework by hosting Agile coaching sessions every month. • Ensure the teams health is good, by facilitating social activities. • Facilitating all scrum related ceremonies for all teams (e.g.: Daily Stand-ups, Backlog Refinement, Sprint Planning and Retrospectives) to aid in sustainable growth of teams and product delivery • Coaching the teams in understanding the Scrum framework by hosting Agile coaching sessions every month. • Ensure the teams health is good, by facilitating social activities.



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Scrum Master

  • Oct 2020 - May 2022

  Oversee and guide scrum teams, by ensuring that development teams follow the scrum framework, values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments. Oversee and guide scrum teams, by ensuring that development teams follow the scrum framework, values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments.



ADT

• United States
• Security and Investigations
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2019 - Apr 2020

  24 hour service resolving customer queries in regards to maintenance of product and services, remote fixing of products, booking engineers, and acting as a switchboard between relevant departments when necessary. 24 hour service resolving customer queries in regards to maintenance of product and services, remote fixing of products, booking engineers, and acting as a switchboard between relevant departments when necessary.



Concentrix, BT

• Customer Service Assistant

  • Jul 2019 - Oct 2019

  Speaking to existing BT customers in relation to their service/accounts, processing payments, dealing with issues and updating details. Acting as a switchboard between relevant department when necessary in a confident, efficient and empathetic manner. Speaking to existing BT customers in relation to their service/accounts, processing payments, dealing with issues and updating details. Acting as a switchboard between relevant department when necessary in a confident, efficient and empathetic manner.



Sunrise Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Care Assistant

  • Dec 2014 - Jun 2019

  Leading a shift of care assistants, ensuring resident’s needs are always the first priority, offering our residents emotional as well as physical support. Dealing with any difficulties and supervisions concerning staff as well as ensuring that a shift runs smoothly, some of my other responsibilities included yearly staff appraisals and weekly family meetings which I partake in with my direct line manager. Leading a shift of care assistants, ensuring resident’s needs are always the first priority, offering our residents emotional as well as physical support. Dealing with any difficulties and supervisions concerning staff as well as ensuring that a shift runs smoothly, some of my other responsibilities included yearly staff appraisals and weekly family meetings which I partake in with my direct line manager.



ABSOLUTE CARE AT HOME LTD

• Hospitals and Health Care
• 1 - 100 Employee

• Care Support Assistant

  • May 2012 - Sep 2014

  Helping people who have difficulties with their daily activities such as getting dressed and washing themselves, getting out of bed and feeding themselves,working directly with patients in carrying out routine personal care duties. Helping people who have difficulties with their daily activities such as getting dressed and washing themselves, getting out of bed and feeding themselves,working directly with patients in carrying out routine personal care duties.



The AA

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Associate

  • Jan 2009 - Sep 2010

  Dealt with customer enquiries and or complaints. As a customer's first point of contact it was always important to ensure that I was able to communicate efficiently and resolve any issues at the early stages of enquiry. Dealt with customer enquiries and or complaints. As a customer's first point of contact it was always important to ensure that I was able to communicate efficiently and resolve any issues at the early stages of enquiry.