Experience

Botswana Life Insurance Pty Ltd

• Botswana
• Insurance
• 200 - 300 Employee

• Annuity service executive

  • Nov 2012 - Present

  1.Implements processes and procedures for annuity administration and payments2.Ensure accurate and timely annuity payments3. Responsible for clients queries and complaints resolution4. Continually monitors and evaluate activity within client service area5. Ensure compliance to service level agreements with support departments and brokers as external clients6. Accurate maintenance of annuity database for mortality calculations and actuarial valuation purposes7. Continually researches and develop relevant strategies to improve service delivery8. Production of weekly and monthly management reports9.Production of monthly income reconciliation reports

• Customer Service Consultant

  • Aug 2008 - Oct 2012

  1. Assisting walk in clients with request for benefit applications and submitting them for processing within the agreed turnaround time2. Processing payments on all benefit applications and ensuring that all documents are fully completed and checked for accuracy3. Ensuring that service level agreements with support departments are adhered to4. Attending to customer queries5. Conservation of policies6. Preparing monthly report for the service section