Experience

• Engaging with Customers through multiple channels (phone, emails and live chats) to resolve their queries and verifying proof of payment documents uploaded online, all in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the Wonga brand.



• I work as a compliance assessor and administration support agent in the tracing department. In my role I assess correspondence received from external tracing agents and use the information received together with XDS &Transunion portals to re-establish contact with clients, then accurately capture their new valid information and also generate and send correspondence where needed.



• Sales of advertising space in Magazines . Generating new leads by doing research • Maintaining sufficient call rates by contacting new and existing clients • Ensuring that all sales are made within Company discount parameters. • Ensuring good customer relations by making regular follow-up calls. • Ensuring that all work deadlines are adhered to. • Ensuring that all personal deadlines are met. • Generating ideas and angles to ensure sales targets are met. • Maintaining a working knowledge of the CRM software system that is being used by the Show less