Business Development Executive

• Dec 2022 - Present

Business Development Representative

• Dec 2021 - Nov 2022

Vase.ai is an on-demand market research platform that enables anyone to collect consumer insights in as quick as 24 hours.We help clients ask the right questions, target the right people, analyse said data into actionable insights, and get the answers they need to make reliable business decisions.Our database is powered by 3.6m qualified consumers across South East Asia.

Member

• Mar 2022 - Present

Pavillion (Formerly known as Revenue Collective) is an exclusive membership for growth operators dedicated to providing support, assistance, education, and career growth to our Members. We come together to ensure CROs, CMOs, COOs, and CCOs perform better in their roles, earn the title and compensation they desire, and achieve their professional goals. Pavillion (Formerly known as Revenue Collective) is an exclusive membership for growth operators dedicated to providing support, assistance, education, and career growth to our Members. We come together to ensure CROs, CMOs, COOs, and CCOs perform better in their roles, earn the title and compensation they desire, and achieve their professional goals.

Sales Executive

• Dec 2019 - Sep 2020

Part of the proactive corporate team by sourcing and managing a small portfolio of 3 Key Industries:• Retail• Automotive• Medical / Hospital• Aided in spreading brand awareness and managed to build great rapport with PICs in said accounts, thereby generating regular and repeat business.• Converted loyal Marriot clientele to The RuMa for rooms and events including Pantai Premier Pathology of MYR 72,300 per annum.• Succeeded in converting multiple LNR accounts and an RFP account by securing BMW global yearly contract with forecasted sales of MYR 76,000 per annum, excluding events.• Assisting Senior Sales Managers by monitoring CompSet, providing regular updates, and working as a team to propel The RuMa into the No.1 Hotel in MY today.

Sales Coordinator

• Apr 2019 - Dec 2019

Night Auditor

• Mar 2018 - Aug 2018

Solely responsible for the safety of all guests at night in the hotel while maintaining a smooth transition between night and morning shifts, inter-departmental information and financial collection. • Collecting all handover information including all cash & credit card statements from night shift team. • Tallying daily revenue from all POS (points of sale) & ensure proper PMS closure while executing End-of-Day processes. • Monitor competitors' rates & promotions for FO Manager. • Ensuring all entry points to the hotel are secured. • Cater to any additional requests that guests may have.

Guest Services Associate

• Sep 2016 - Mar 2017

Working as a part of a multi-ethnic team to provide a tailored service to various guests, VIPs, and high-profile figures. Upselling was heavily encouraged to promote relevant skills and a healthy competition. • Rooms Upselling as part of the work culture and have attained 3rd place as the only intern amidst full-time staff. (Achieved AED 25,000 in a single month) • Operating PMS (Opera) for various tasks including Check In/Out, placing alerts, traces and initiating credit card blocks. • 1 to 1 Guest Management by having daily briefings to forecast guests' demands, assess feedback and monitor potential outcomes. • Complaint Management by being empowered by FO manager to handle most grievances allowing for quick decisions to be made such as later checkouts, inclusion on Lounge Pass, and Room Upgrades. • "Stress-test" performed bi-weekly to ensure peak performance in the Front Desk.

F&B Trainee

• Jul 2015 - Dec 2015

Hands-on training in the F&B sector including table setting, wine etiquette, cash and credit cards handling, and additional supplementary duties. Was the fastest trainee to be entrusted with handling his own cash account. -Operating MICROS system for billing and placing orders -Setting tables and cutlery -Providing à la carte service -Proper wine service as per Swiss Standards -Practising basic German daily -Proofreading/Translating German to English/Mandarin menus