Tsai Silvia
Technical Support Systems Analyst, Global Customer Support at Kulicke & Soffa- Claim this Profile
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German -
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Taiwaness Native or bilingual proficiency
Topline Score
Bio
Credentials
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OCP, Oracle Database 10g Administrator Certified Professional
OracleJul, 2013- Oct, 2024 -
FRM part 1, Financial Risk Management
The Global Association of Risk Professionals (GARP) -
LPIC Level 1, Linux Professional Institute Communication
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MCSD, Microsoft Certificated Solution Developer
Microsoft -
PMP, Project Management Professional
Project Management Institute
Experience
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Kulicke & Soffa
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Singapore
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Semiconductor Manufacturing
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700 & Above Employee
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Technical Support Systems Analyst, Global Customer Support
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Sep 2006 - Present
At Kulicke & Soffa Industries Inc. I played the role like International project coordinator andthe principal liaison with customer service managers in 10 countries around the world.Designed and conducted the global customer incident tracking system with theoutsourcing software company in Malaysia, and went live on time.Multiple years of experience producing Enterprise BI web site, including Development, testing, and release processes. Helping the ongoing maintenance and releases, also the back-up strategies, and performance tuning.Involved into the team work for managing the mobile application development which is available for Android, BlackBerry OS, iOS (iPhone Operating System) based on the integration with Oracle E-Business Suite functionality, including:1. Run kick-off meetings and requirements gathering sessions during group brainstorming.2. Work closely with developers and designers for the designing.3. Perform the quality testing program and user acceptance testing in different cellar phone/mobile device.4. Supporting the development, release management and QA teams by communicating requirements and answering questions throughout development cycle.5. Facilitating and ensuring on-going maintenance, evaluation and revision quality.
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Software Engineer
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Sep 2005 - Sep 2006
I established the in-house Financial Risk Management System fro internal auditing and profile management in 3 months under NT$570 thousand dollars which reduced overall costs over NT$ 2 to 2.8 million dollars compared to subcontracting price from other vendors. I single-handedly developed the data integration program of Financial Risk Management System in 15 days. The program streamlines data feed and automates data import from stock exchange and counter buying center. In comparison to traditional data purchase, the program reduced NT$200 thousand dollars annual costs.Hired by Digital Sesame, I co-developed Imode mobile WAP interface compatible with Enhydra Docomo Java/XML Application Server. Assigned by the company to be the lecturer at national workshop for computer science teachers hosted by Ministry of Education.
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PATTA International
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Taiwan
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Wholesale Building Materials
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1 - 100 Employee
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Project Manager
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Aug 1996 - Jul 1997
While responsible for ISO 9002 document center, I quickly proposed customerinformation protection plan when company building fired and managed thesaved documents single-handedly which played a critical role for future salesrecovery. While responsible for ISO 9002 document center, I quickly proposed customerinformation protection plan when company building fired and managed thesaved documents single-handedly which played a critical role for future salesrecovery.
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Education
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1999 - 2002
Rochester Institute of Technology
Master of Science (M.S.), Software Development and Management -
2009 - 2017
Institute of Project Management
PMP, Information Technology Project Management -
2011 -
Global Association of Risk Professionals (GARP)
FRM Level One, Banking, Corporate, Finance, and Securities Law
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