Ts. Noor Mohd Faiez Noor Azman

Senior Manager Workflow Transformation & Change Management at Malaysia Airports
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY

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Credentials

  • Strategic Thinking
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Master Trainer Certification
    Lawrance Walter (LWS)
    Feb, 2019
    - Nov, 2024
  • Certified Customer Experience Management Practitioner (CXMP)
    Western Kentucky University
    Dec, 2018
    - Nov, 2024
  • Certified Professional Executive Manager Coach
    Cambrige University
    Dec, 2017
    - Nov, 2024
  • TM LEAD Program - Cohort 4 (2016)
    Cranfield University
    Dec, 2016
    - Nov, 2024
  • Manager Coach
    NBO Leadership Sdn. Bhd.
    Aug, 2012
    - Nov, 2024
  • ITIL v.3
    ITIL Foundation Certification Training Level
    Mar, 2012
    - Nov, 2024
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)
    Juniper Networks
    Jul, 2011
    - Nov, 2024
  • IPv6 Certified Network Engineer
    Orbitage Sdn Bhd
    Jul, 2010
    - Nov, 2024
  • Registered Graduate Engineer - Electronics
    Board of Engineer Malaysia
    Dec, 2005
    - Nov, 2024
  • Registered Product Owner™
    Agile Education by Scrum Inc.™
    Apr, 2022
    - Nov, 2024
  • Registered Scrum Master™
    Agile Education by Scrum Inc.™
    Apr, 2022
    - Nov, 2024
  • Professional Technologist
    Malaysia Board of Technologist 2021
    Feb, 2021
    - Nov, 2024
  • Cisco Certified Network Professional (CCNP)
    Cisco
    Aug, 2010
    - Nov, 2024
  • CISCO CERTIFIED NETWORK ASSOCIATES (CCNA)
    Cisco
    Jun, 2009
    - Nov, 2024
  • Neuro Linguistic Programming (NLP) practitioner
    NLP Malaysia

Experience

  • Malaysia Airports
    • Malaysia
    • Airlines and Aviation
    • 700 & Above Employee
    • Senior Manager Workflow Transformation & Change Management
      • Jul 2018 - Present

      Transformation Change Management | Digital Experience, Process & Culture Transformation | Technologists | Master Trainer Transformation Change Management | Digital Experience, Process & Culture Transformation | Technologists | Master Trainer

  • Telekom Malaysia
    • Malaysia
    • Telecommunications
    • 700 & Above Employee
    • Assistant General Manager
      • Jun 2015 - Jul 2018

      Customer Experience Transformation (TOP - CX) | Mass Market Customer Experience

    • Transformation Manager
      • Dec 2012 - Jun 2015

      Complaint Management Framework | Lean Process | Process Re-engineering

  • Telekom Malaysia
    • Malaysia
    • Telecommunications
    • 700 & Above Employee
    • Technical Expert Managed Services Manager
      • Dec 2003 - Jun 2012

      Network Forensics | Network Troubleshooting - Managed Services (OSI Layer 1 - Layer 7) | Network design | Managed Internet Access | Metro-e | IPVPN | VSAT | etc Network Forensics | Network Troubleshooting - Managed Services (OSI Layer 1 - Layer 7) | Network design | Managed Internet Access | Metro-e | IPVPN | VSAT | etc

Education

  • University of Malaya
    Master of Engineering - MEng, Telecommunications Engineering
    2007 - 2010
  • Multimedia University
    Bachelor of Engineering - BE, Electrical and Electronics Engineering
    1999 - 2003

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