Cloud Technology Consultant

• Apr 2022 - Present

Inside Systems Engineer

• May 2019 - Mar 2022

•In charge of technical stage in the sales process for Hong Kong & Taiwan (Backup and data protection solution for Virtualization platform: VMware, Hyper-V, Nutanix AHV, Nutanix Mine; ERP system: SAP HANA, Oracle RMAN; Physical platform: Windows, Linux; Cloud services: AWS, Azure, Google, IBM cloud; SAAS: Office 365 etc) •Consult customers or potential costumers on technical stage •Provide technical advice and presentation with inside sales team to customers during the sales process to win the sales/contract •Assist insides sales team to have a conference for technical issue or technical presentation •Technical presenter (Webinar session) for Hong Kong & Taiwan region & Global region with 3 languages (English, Mandarin, Cantonese) •Products and solution training for inside sales team from technical sales perspective •Products and solution presentation for customers (upgrade purpose or product refreshment) and potential customer (Presales stage) •Prepare documentation for technical white paper •Liaise with support team and customers for technical issue solving •Solve customers' technical issue in P.O.C, presales phase, after sales phase etc •New product and solution testing •Design lab and provide product demonstration training to customers & partners Show less

Presales Project Engineer & QA Manager

• Oct 2013 - Apr 2019

•Responsible for the technical communication and support in the pre-sales telecommunication bidding process. •Responsible for the Fixed Network (Data Communication & Access) products and solutions. •To support a bidding process by preparing bidding document including Technical Proposal, Statement of Compliance, Bill of Quotation, Pricing Template, etc. •To prepare technical presentation of the offered products or solutions to the Customers and to clarify technical questions from Customers •Analyze customer bid documents (RFI/RFP/RFQ) to identify the needs, design the cost effective innovative solution for the project. •Response to RFI/RFP/RFQ including network design & dimensioning, proposal writing, statement of compliance response, bill of material & pricing preparation etc. •Involved in multinational bidding projects: Nepal Telecoms, MPT, KDDI, Singtel and etc. •Onsite support projects for overseas. •Leader of department training, identify training needs and organize training interventions to meet quality standards. •Project interface of global region, including Southern Pacific, Southern-East Asia region, Middle East, Africa etc, arrange the support resources for every project. •In charge of department operation management for QA (Quality Assurance) & QE (Quality Evaluation) through company internal driven methodology. •Manage and keep improve the quality of Huawei project management tools. •Prepare, compile, and conclude all of the obtained information from data analysis and make a data presentation. Show less

Network Engineer

• May 2012 - Oct 2013

•Perform day to day technical support and fault management for all TIME's network products and services, including but not limited to layer 2, layer 3 networks, internet broadband services, DNS, modem, and router configuration, troubleshooting. •Responsible of interpret results, advise customers on connection status etc. •Responsible for inform customers if any case occurs. •Worked in 24/7 shift environment. •Responsible for problem management, tracing all issue, escalation and reporting. Show less

Trainee

• Jun 2011 - Sep 2011

•Responsible of any job related to the filming and program preparation. •Involved with the following job scope: 1) Assistant Director 2) Videographer 3) Production Assistant 4) Screenplay Writer 5) Best Boy •Responsible of any job related to the filming and program preparation. •Involved with the following job scope: 1) Assistant Director 2) Videographer 3) Production Assistant 4) Screenplay Writer 5) Best Boy

Sales Representative

• Nov 2008 - May 2009

•Recommend products to customers, based on customers'​ needs and interests. •Answer customers'​ questions about products, prices, availability, product uses, and credit terms. •Provide customers with product samples and catalogs. •Arrange and direct delivery and installation of products and equipment. •Perform administrative duties, such as keeping sales records. •Monitor market conditions such as gold price, product innovations, and competitors' products, prices, and sales. •Recommend products to customers, based on customers'​ needs and interests. •Answer customers'​ questions about products, prices, availability, product uses, and credit terms. •Provide customers with product samples and catalogs. •Arrange and direct delivery and installation of products and equipment. •Perform administrative duties, such as keeping sales records. •Monitor market conditions such as gold price, product innovations, and competitors' products, prices, and sales.