Network Operations Engineer

• May 2023 - Present

• Monitor, track, troubleshoot and resolve issues within the network. • Designing and implementing new network solutions and/or improving the efficiency of current networks. • Installing, configuring, and supporting network equipment including but not limited to routers, switches, and wireless LAN’s. • Managing subcontractors involved with network installation. • Configuring routing and switching equipment to maximise network efficiency and security. • Maximising network performance through ongoing monitoring and troubleshooting. • Arranging scheduled upgrades & cutovers. • Prioritizing and investigating faults in the network, as well as escalating any outages that may occur in our upstream providers networks. • Timeously escalating any network issues, faults, or potential problems to applicable management. • Updating network equipment to the latest firmware releases. • Reporting network status to key internal and external stakeholders. • Ensuring constant communication with clients & internal teams with regards to issues, ETA’s, and resolutions. • Adhering to daily disciplines, as set out by the organisation i.e., ticket admin, reporting etc. • Respond and resolve alerts & tickets generated from the monitoring systems and/or customer requests within the internal SLA as set out by the organisation. • Work with team members to implement and improve the company best practices. Show less

Network Operations Center Engineer (Team Leader)

• Dec 2022 - May 2023

NOC Engineer

• Jun 2022 - Dec 2022

• To Monitor and maintain network.• Taking ownership of user issues reported and seeing problems through to resolution• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.• Following standard procedures for proper escalation of unresolved issues to the appropriate teams.• Working with other departments and staff to ensure network operations.• Identifying, categorizing and responding to network problems.• Managing changes, upgrades, improvements and integrations.• Supporting Fibre to the Business by troubleshooting with clients remotely before escalating to our upstream provider. - Supporting Fibre to the Home by troubleshooting remotely with home users and assist with configuring PPPOE for GPON users, as active ethernet links are just Plug n Play. - Supporting Microwave "Wireless" links by monitoring and troubleshooting Rocket M5, Redline, Alcoma, Radwin or SIAE Radios remotely which are connected to SF300-08 8-Port Cisco Switch •Providing any assistance Onsite Engineers to configure Switches and Routers •Effective and efficient fault-finding.•Able to develop a good working relationship with customer. •Configuration, installation and actively Monitoring/Reporting on all infrastructure•Ensure problems in the ticket system are resolved or escalated according to escalation procedures.•Routing troubleshooting (NAT) •Port Forwarding •Configuration and troubleshooting on Cisco switches and Mikrotik Routers•Setting up VPN on Mikrotik servers configurations/ VPN MIK server to PPTP/PPOE client configurations •Allocating bandwidth usage to clients. •Troubleshooting Nodes and highsites •Troubleshooting fibre crc errors on Ciena switches •DHCP and DNS configurations on Mikrotik Routers •Configuring Qos and Vlans on cisco switches •Checking tunnelling /routing issues on the nodes •Layer2 and Layer 3 Troubleshooting. Show less

Live Chat Technical Support Technician

• Mar 2018 - Jun 2022

• Troubleshoot and resolve Broadband Services• ADSL. (Logging of faults and Connectivity Issues) • Mobile Broadband Services(MTN,Telkom,CellC) creating Access Point Names(APN) • VoIP sign ups & configuration • Fibre router Setups, Placing Fibre Orders and Installation Feedback , logging fibre faults• Web server, Website hosting and Mail related issues (This includes PHP,ASP,ASP.net,MySQL, IIS,Apache) services • Linux Server Deployments and Implementation

I.T Support Technician

• Feb 2016 - Jun 2022

Troubleshooting Web servers ,cloud servers, Email queries ,ADSL as well as Mobile issues

Hosting Support Technicain

• Jan 2017 - Mar 2018

• Window Server Deployments and Implementation• Linux Server Deployments and Implementation• Troubleshooting Web server, Website hosting and Mail related issues (This includes PHP,ASP,ASP.net,MySQL, IIS,Apache) services • Logging IDC access • Hosting Signups

Executive Director

• Aug 2014 - Jun 2022

Incorporator ,Social Media Manager Incorporator ,Social Media Manager