Experience

Tada Innovation

• Vietnam
• E-learning
• 1 - 100 Employee

• Chief Operating Officer

  • 2021 - Present

  Tada Edtech - a tech start-up which provides AI technology devices & software solutions to clients, mainly in education industry. Tada Edtech focuses in AI Face-Recognition devices alongside with management software for Schools/ Educational Institute to maintain and monitor students' attendance and security on a daily basis. The position as COO was directly responsible for: - Managing daily administrative functions and operation of after-sales services, including: implementing solutions, ensure business efficiency and maintain highest service quality to maximise customer management and customer success. - Managing 20 full-time employees and 50+ part-time / casual employees. - Directly reporting to the Board of Directors / Investors. Show less



The ADORA | DONG PHUONG GROUP

• Vietnam
• Hospitality
• 1 - 100 Employee

• Executive Assistant to Managing Director

  • Oct 2020 - Oct 2021



The Star Entertainment Group

• Travel Arrangements
• 700 & Above Employee

• Event Centre Team Leader

  • Apr 2019 - Sep 2020

  • Led and collaborated with team members to provide excellent banquet services • Followed fine-dining standard procedure to deliver 5-star customer service with professional manner and attitude • Handled guests' complaints and solved problems before escalating to Manager • Instructed and evaluated new team members on their first date • Led and collaborated with team members to provide excellent banquet services • Followed fine-dining standard procedure to deliver 5-star customer service with professional manner and attitude • Handled guests' complaints and solved problems before escalating to Manager • Instructed and evaluated new team members on their first date



FWD Insurance

• Hong Kong
• Insurance
• 700 & Above Employee

• Financial Advisor

  • Jul 2017 - Feb 2019



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Risk Advisory - Consultant

  • Jul 2016 - Jul 2017

  • Interact with clients to understand their IT systems and functions • Corporate with Audit team to assess risk and identify relevant controls • Perform IT Audit including automatic controls and general computer controls testing • Facilitate timely identification, communication and recommended resolution of security risks within assigned systems • Assist Microsoft in Microsoft License & Contract Compliance Review Project – tasks include managing the project and team members, communication with targeted clients, preforming testing on hardware and software, interview people in-charge and preparing the report. Show less



Mister Blanc

• London, United Kingdom

• Co-Founder/Editor/Blogger

  • May 2015 - Jul 2017

  • Provide articles based on self-experience of human psychology and points of view on different social aspects that are currently trends in Vietnam. • Utilise creativity and critical thinking skills by logically analysing and evaluating the dynamic contents of articles before publishing. • Cooperate with other team members productively to give out the best and unique master pieces. • As a main contributor of Mister Blanc social blog, it is my duty to provide new ideas on social dynamic stigma constantly, as well as quality control, analyse and evaluate the articles before publishing. Show less



Orchid Vietnamese Restaurant

• London, United Kingdom

• Floor Manager

  • Feb 2013 - Jul 2015

  • Offered a fresh and authentic approach to Vietnamese cuisine, provided and maintained high quality services to customers. • Controlled and had directly responsible to staff’s performances as well as dealt with customer’s complaints and problems in an efficient way and a professional manner. • Utilised and enhanced communication skill through sales execution such as food and drink recommendation to customers to maximise sales. • Worked as a floor manager has allowed me to develop my leadership skill to a higher level through constant interactions with inferiors in training and evaluating their performance as well as dealing with their special needs and problems. • Worked as a floor manager, it was my duty to contribute constantly to promotion, special offers and advertising strategies to different market segments. As many of my ideas have been strongly approved and contributed directly to the profit of restaurant. • Constantly produced General Report every weekend to superior in Orchid Vietnamese Restaurant addressing how well the staffs have been performing throughout the week in formal format which required clear written communication skills. Show less



Thai My Trading & Service Conpany

• Ho Chi Minh City, Vietnam

• Staff Manager

  • Sep 2012 - Nov 2012

  • Organised product launch event at Rex 5-star hotel. • Cooperated productively with other team members to give out the contents of the show. • Acquired practical experience in team leading, managing staffs and giving evaluation on staff’s performances. • Work as a staff manager has allowed me to develop my leadership skill to a higher level through constant interactions with inferiors in training and evaluating their performance as well as dealing with their special needs and problems. Show less