School Counselor

• Jul 2023 - Present

Senior Manager/Custom Groups Manager

• May 2017 - Jun 2023

➤ Spearheading all aspects of Group Sales and daily operations to exceed revenue and customer satisfaction goals. ➤ Delivering custom group services while maintaining compliance with company policy and customer service standards. ➤ Collaborating with directors and senior-level management teams to establish sales and performance goals for the team. ➤ Creating and implementing expansion strategies for future business to increase new customer sales by over 11% YoY. ➤ Accomplishing sales goals and boosting revenue through product knowledge and customer relationship management. ➤ Collaborating with cross-functional teams to multitask, mobilize complex projects, and provide strategic direction. ➤ Expanding business operations and growing customer base by investigating and integrating new sales strategies. ➤ Consistently achieving outstanding service levels by communicating effectively with staff, management, and customers. ➤ Earning reputation for quality and consistency as well as willingness to professionally address customer concerns. ➤ Actively seeking out and fostering group business and maintaining contact with originating agent throughout process. ➤ Identifying and evaluating ROI of potential trade and consumer shows or events and participating where beneficial. Show less

Counseling Intern At East Los Angeles College

• Aug 2022 - Dec 2022

EOPS EOPS

Counseling Intern At Stauffer Middle School

• Jan 2022 - May 2022

Educational Counseling Educational Counseling

Counseling Intern At Downey Highschool

• Aug 2021 - Dec 2021

Educational Counseling Educational Counseling

Student Success Coach II

• Mar 2021 - Jun 2021

➤ Assisted and supported students in navigating college processes and completing their educational planning goals. ➤ Helped new students to adjust and adapt to academic expectations, changing social demands, and culture of college life. ➤ Proactively communicated with parents and students via phone, email, texting, and social media as necessary. ➤ Coached students on topics to promote student success including time management, study skills, and exam preparation. ➤ Provided guidance as well as participated in and led education- or career-related and program seminars and events. ➤ Counseled students on educational concerns such as course and program selection, class scheduling, and registration. Show less

Group Sales Supervisor

• Aug 2016 - May 2017

➤ Successfully oversaw Group Sales Department and travel agent teams to provide direct service to consumers.➤ Coached and trained team members on handling various aspects of sales, complicated issues, and difficult customers.➤ Maximized sales potential within designated territory by cultivating strong relationships with existing trade partners.➤ Developed and implemented sales plans with key accounts using a customized approach to address their specific needs.➤ Strengthened relationships and achieved growth with key accounts through regular contact and informative updates.➤ Embraced and promoted the principles and practices of the Consultative Sales Process to make customer focused sales.➤ Maintained accurate records of sales activities and recorded training, appointments, tasks, and customer feedback. Show less

Senior Group Specialist

• Mar 2012 - Aug 2016

➤ Effectively trained, monitored, and directed employees in the application of best practices and regulatory protocols.➤ Assisted with code build and partnered with multiple departments to improve efficiency and productivity.➤ Grew and serviced the custom group business for Trafalgar with a focus on efficiency and quality product offerings.➤ Qualified all incoming opportunities and customer service calls and used Travel Studio to provide coach touring quotes.➤ Researched and created viable itineraries that met and exceeded customer briefs while building strong relationships. Show less

Call Center Representative

• Oct 2010 - Mar 2012

➤ Effectively handled a high volume of incoming calls to provide quotes on guided and custom group packages.➤ Answered customer inquiries, delivered detailed product information, and upsold services to generate revenue.➤ Improved customer satisfaction and retention by implementing expediting procedures to increase efficiency.➤ Maintained accurate and timely data entry of all customer requests and resolved issues to the customer's satisfaction.➤ Supported open communication and continuous improvement by providing feedback and ideas to management. Show less