Experience

Prelude Services
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Service Desk Specialist

  • Jul 2020 - Present


New River Valley Community Services

• United States
• Mental Health Care
• 100 - 200 Employee

• Help Desk Technician I

  • Sep 2015 - Present

  Blacksburg, VA Maintains computer inventory including peripheral devices. Conducts research on hardware and software products to justify recommendations and to support purchasing efforts. Seeks cutting-edge information on technology trouble-shooting and problem-solving.



Radford University

• United States
• Higher Education
• 700 & Above Employee

• Teir 1 Technician

  • Feb 2015 - Sep 2015

  To help student, faculty and staff with computer issues.



Personal

• Care Giver

  • Oct 2012 - Oct 2014

  Care for children



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Helpdesk Analyst

  • May 2010 - Nov 2011

  Harrisburg, Pennsylvania Area May 2010 - Deloitte November 2011 Help Desk Analysis • Answer phones • Change password • Do change request • Work on Voicemail



CDI Corporation

• United States
• Executive Office
• 1 - 100 Employee

• Deskside Support Technician

  • Jan 2009 - Feb 2009

  San Angelo, Texas Area • PC Rollouts (Installs, moves, adds, changes) • Manage B&R tape rotations and offsite storage • Use of remote tools to troubleshoot issues • Manage security and standards compliance for PCs • Work with IBM Operation Manager and Site Lead to escalate issues as necessary • Work on Advanced PC (hardware and software) troubleshooting • Used Remedy for our ticketing system • Migrated systems with windows operating systems



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Services/Support

  • Sep 2007 - Oct 2008

  New Cumberland PA • Analyzes local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites. • Work with setting up VTC and Bridgit for Clients. • Resolves interoperability problems to obtain operations across all platforms including E-Mail, file transfer, multimedia, and teleconferencing. • Configures systems to user environments. • Supports acquisition of hardware and software as well as subcontractor services as… Show more • Analyzes local and wide area network systems, including planning, designing, evaluating, selecting operating systems and protocol suites. • Work with setting up VTC and Bridgit for Clients. • Resolves interoperability problems to obtain operations across all platforms including E-Mail, file transfer, multimedia, and teleconferencing. • Configures systems to user environments. • Supports acquisition of hardware and software as well as subcontractor services as needed. • Migrated systems from windows 98 to XP Show less



T3 Corporation

• United States

• Help Desk - Tier 1 Technical Support

  • Dec 2005 - May 2007

  Frederick, MD • Give Support over the phone with difficulties that clients are having with their computers, using Remote Control on their computers. • Software application support to end users of the DOIM Computer systems support helpdesk program. • Provide quick effective response to technical requests from end users for computer hardware, peripherals and/or application software support requirements. • Provide quick effective response to technical requests in system level network trouble shooting… Show more • Give Support over the phone with difficulties that clients are having with their computers, using Remote Control on their computers. • Software application support to end users of the DOIM Computer systems support helpdesk program. • Provide quick effective response to technical requests from end users for computer hardware, peripherals and/or application software support requirements. • Provide quick effective response to technical requests in system level network trouble shooting problems of hardware and/or software nature. • Worked with Heat Database to record the problems the customer was having. • Used SMS for logging into customers computers that were having technical issues, or needed software installed. Show less



C.S. Davidson, Inc.

• Civil Engineering
• 100 - 200 Employee

• IT Assistant

  • Dec 2004 - Nov 2005

  York, Pennsylvania Area • Maintain backups on all servers • Respond to user "help desk" requests and by solving problems. Maintain documentation of "help desk" issues • Maintain printers and inventory problems and cause of problems. Load, delete, and assign printers to various and appropriate users. • Configure new and pre-owned PC's for users and install new software to existing PC's. • Maintain inventory of IT hardware and software to ensure license compliance and to protect Company… Show more • Maintain backups on all servers • Respond to user "help desk" requests and by solving problems. Maintain documentation of "help desk" issues • Maintain printers and inventory problems and cause of problems. Load, delete, and assign printers to various and appropriate users. • Configure new and pre-owned PC's for users and install new software to existing PC's. • Maintain inventory of IT hardware and software to ensure license compliance and to protect Company property. • Maintain network security at all times, verifying that Anti Virus programs are current and operational. Check PC's for Spyware infestation and eradicate if found. • Help to set up the LAN/WAN in the new office that we acquired, also set up the systems by hard coding TCP/IP Show less