Experience

BEST Inc.

• China
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Key Account Supervisor

  • Jun 2020 - Present

  - Manage the team - in charge of partners including Key account Excutive, Data, CS in charge of the work related to providing Delivery services to partners Shopee, Tiki, Sendo, HomeShopping (VGS, SCJ, VTV), SAAS (Kiotviet, Pancake, Haravan, Sapo...). - Negotiate with Partner on monthly Volumes and follow up Internal Perfomance to boost Sales - Guide team to receive and promptly resolve complaints from partners related to the process of delivery orders nationwide. - Coordinating with the Operation team, checking and urging the quality of the operation, ensuring the quality KPI meet target from receipt of parcels to delivery to the end user. - Negotiate contracts, policies, prices and delivery quality, terms of support, compensation and penalty quality KPI. - Monitor and support Finance to check and collect debts on time, ensure cash flow month. Control and limit penalties and costs incurred by aggregating data and problems to propose and negotiate with partners on the level of support for penalty KPIs. - Track and check, report processing orders with signs of creating virtual orders, shipping fraud. - Reports to superiors on sales, service quality, and KPI penalties. - Coordinate with IT to develop reports to track journeys of parcels, manage quality in accordance with the requirements of the partner, connecting the professional team to handle related issues system relations, API timing. - Training sales skills and pricing policy, commissions for delivery staff, Hub managers, Area Manager.... - Analysis and synthesize information about the Express industry market, competitors (price, KPIs...) - Responsible for creating and maintaining long-term relationships with current partners. - Support the marketing department with promotional programs and events related to the promotion cooperation to push sales such as: Roadshows, minigames to collect/ deep-dive customer data,... Show less



International Minh Viet JSC

• Vietnam
• Wholesale
• 1 - 100 Employee

• Sales Assistant

  • Jun 2017 - May 2020



Vietnam Youth Intelligence Software

• Vietnam

• Sales Assistant

  • Apr 2015 - May 2017