Troy Jackson
Source Delegated Inspector – Contract Program Coordinator at TW Metals Europe & SEA- Claim this Profile
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Topline Score
Bio
Paul Clark
Troy's ability to learn and dive deep into solutions puts him on a shortlist of people I would want by my side for any project. I like how he uses his diverse work experience to find out-of-the-box solutions. From a work-ethic and collaboration perspective, he is easy to work with and fun to be around. I highly recommend Troy for any position.
Paul Clark
Troy's ability to learn and dive deep into solutions puts him on a shortlist of people I would want by my side for any project. I like how he uses his diverse work experience to find out-of-the-box solutions. From a work-ethic and collaboration perspective, he is easy to work with and fun to be around. I highly recommend Troy for any position.
Paul Clark
Troy's ability to learn and dive deep into solutions puts him on a shortlist of people I would want by my side for any project. I like how he uses his diverse work experience to find out-of-the-box solutions. From a work-ethic and collaboration perspective, he is easy to work with and fun to be around. I highly recommend Troy for any position.
Paul Clark
Troy's ability to learn and dive deep into solutions puts him on a shortlist of people I would want by my side for any project. I like how he uses his diverse work experience to find out-of-the-box solutions. From a work-ethic and collaboration perspective, he is easy to work with and fun to be around. I highly recommend Troy for any position.
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftAug, 2021- Nov, 2024
Experience
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TW Metals Europe & SEA
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United Kingdom
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Mining
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1 - 100 Employee
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Source Delegated Inspector – Contract Program Coordinator
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2021 - Present
● Detail Oriented, Material Accuracy o Improved existing process management to streamline workflow and accuracy o Analyzing and organizing work cell areas. o Helping Quality Assurance investigate customer non-conformances ● Liaison, Program Management, Customer Relationship Management o Acting as a liaison between TW Metals and contract customers to execute and coordinate specific activities related to the day- to-day activities. o Analyzing customer order data for accuracy and compliance o Coordinating order flow between Operations and Administration Show less
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WESTERN PNEUMATIC TUBE COMPANY, LLC CORPORATE HUMAN RESOURCES
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United States
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Appliances, Electrical, and Electronics Manufacturing
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Final Inspector – Welding Line Operator
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2012 - 2020
● Detail Oriented, Material Accuracy o Assurance of material accuracy and adherence to requirements. o Discerning Expertise in defect detection. ● Time Management, Information Management o Managed work based on deadlines and machine maintenance. o Recording all tolerances and measurements for customer invoicing. o Accountability for all work done. ● Detail Oriented, Material Accuracy o Assurance of material accuracy and adherence to requirements. o Discerning Expertise in defect detection. ● Time Management, Information Management o Managed work based on deadlines and machine maintenance. o Recording all tolerances and measurements for customer invoicing. o Accountability for all work done.
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Premera Blue Cross
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United States
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Insurance
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700 & Above Employee
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Claims Processor
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2011 - 2012
● Problem Solving, System Management, Research o Assured all data was coded correctly for adjudication purposes. o Managed system interoperability for claims data. o Using multiple databases to verify and authenticate claims information. ● Process Management, Data Entry o Improved existing process management to streamline day-to-day workflow. o Responsible for all data entry and data management per claim. ● Problem Solving, System Management, Research o Assured all data was coded correctly for adjudication purposes. o Managed system interoperability for claims data. o Using multiple databases to verify and authenticate claims information. ● Process Management, Data Entry o Improved existing process management to streamline day-to-day workflow. o Responsible for all data entry and data management per claim.
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ABC Concrete
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Bellevue, Washington, United States
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Concrete Detailer
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2008 - 2011
● Project Management, Customer Service, Time Management o Assessed project priorities and requirements. o Educated customers on the care and cleaning of concrete work. o Maintained appropriate time management of each project. ● Equipment Maintenance, Billing and Accounting, Excel Templates o Managed the schedules for all equipment maintenance. o Designed an Excel template for billing and accounting. o Handled all customer billing and accounting. ● Project Management, Customer Service, Time Management o Assessed project priorities and requirements. o Educated customers on the care and cleaning of concrete work. o Maintained appropriate time management of each project. ● Equipment Maintenance, Billing and Accounting, Excel Templates o Managed the schedules for all equipment maintenance. o Designed an Excel template for billing and accounting. o Handled all customer billing and accounting.
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Artistic Concrete Design
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Snohomish, Washington, United States
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Fiber Optic Lighting Installer
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2003 - 2008
● Customer Service, Architectural Design o Worked with lighting architects to create designs for the customer. o Created and maintained excellent customer relations with all clients. ● Data Entry, Procurement, Fiberoptic Installation o Managed data entry for orders, materials, and warranty information. o Facilitated all procurement for the corporation. o Hands-on installation of customer fiberoptic purchases. ● Customer Service, Architectural Design o Worked with lighting architects to create designs for the customer. o Created and maintained excellent customer relations with all clients. ● Data Entry, Procurement, Fiberoptic Installation o Managed data entry for orders, materials, and warranty information. o Facilitated all procurement for the corporation. o Hands-on installation of customer fiberoptic purchases.
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Kelly
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United States
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Staffing and Recruiting
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700 & Above Employee
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Microsoft Beta Group Coordinator
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2002 - 2003
● Liaison, Program Management, Customer Management o Liaison between beta-group testers and Microsoft Program Management. o Managed testing programs for various software endeavors. o Created and maintained customer management data for all beta-group members. ● Communications, Customer Service, Customer Support Services o Effectively communicated testing and program details to testers and PM teams. o Maintained quality customer management to all testing organizations and individuals. o Managed customer support before, during, and after engagement. Show less
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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Parts Logistics Coordinator
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2001 - 2002
● Data Entry, Databases, Project Management, Process Management o Enhanced the design of parts and warranty process. o Cross-referenced parts and computer information across several databases. o Executed small and medium projects prioritized by management. ● Computer Hardware, Data Accuracy, Research o Insured data entry to all databases was accurate and complete. o Troubleshot issues with computers and computer parts. o Created a discovery process for researching parts and computer history. Show less
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Kelly Services
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Mexico
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200 - 300 Employee
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Microsoft Beta Group Data Entry
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2000 - 2001
● Work-streams, Data Entry, Detailed Oriented o Maintained data entry work-stream for testing requests. o Collected, groomed, and entered data from tradeshows. o Found and corrected information errors within incoming data. ● Excel Templates, Organization o Designed and implemented new workflow for data processing. o Created and instantiated an Excel template for data entry use. ● Work-streams, Data Entry, Detailed Oriented o Maintained data entry work-stream for testing requests. o Collected, groomed, and entered data from tradeshows. o Found and corrected information errors within incoming data. ● Excel Templates, Organization o Designed and implemented new workflow for data processing. o Created and instantiated an Excel template for data entry use.
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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Computer Hardware Specialist
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1999 - 2000
● Collaboration, Troubleshooting, System Management o Worked with customers to troubleshoot system issues. o Collaborated with team members on methods of remediation. o Managed the parts and warranty system. ● Data Entry, Computer Hardware, Customer Service o Managed the library and inventory of parts. o Built and maintained good customer relations. o Ran configuration processes and identified computer hardware issues. ● Collaboration, Troubleshooting, System Management o Worked with customers to troubleshoot system issues. o Collaborated with team members on methods of remediation. o Managed the parts and warranty system. ● Data Entry, Computer Hardware, Customer Service o Managed the library and inventory of parts. o Built and maintained good customer relations. o Ran configuration processes and identified computer hardware issues.
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Kelly
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United States
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Staffing and Recruiting
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700 & Above Employee
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Technical Answer Team Member (MSDN)
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1998 - 1999
● Time Management, Organization, Prioritization, Leadership o Maintained an organizational process for time management. o Designed new methodology for prioritizing the ticketing queue. o Assisted on-boarding of new team members. ● Ticket Management, Customer Care, Training o Maintain ticketing queue and distributed workloads and workflows. o Formulated customer care guidelines and held training for new members. ● Time Management, Organization, Prioritization, Leadership o Maintained an organizational process for time management. o Designed new methodology for prioritizing the ticketing queue. o Assisted on-boarding of new team members. ● Ticket Management, Customer Care, Training o Maintain ticketing queue and distributed workloads and workflows. o Formulated customer care guidelines and held training for new members.
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ENTEX IT Service
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United States
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Computer Config and Installer
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1996 - 1998
● Detailed Oriented o Discovered and remediated any issues with new computers. o Developed batch scripts for performance and testing of new computers. ● Hardware Configuration o Received new hardware and executed basic configuration and installation of software. o Ran test and performance appliances to verify computers were customer ready. ● Detailed Oriented o Discovered and remediated any issues with new computers. o Developed batch scripts for performance and testing of new computers. ● Hardware Configuration o Received new hardware and executed basic configuration and installation of software. o Ran test and performance appliances to verify computers were customer ready.
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