Troy Tremble

Manager - Customer Relationship Management Systems at JEA
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • French -

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Credentials

  • Certified ScrumMaster® (CSM®)
    Scrum Alliance
    Apr, 2022
    - Nov, 2024

Experience

  • JEA
    • United States
    • Utilities
    • 700 & Above Employee
    • Manager - Customer Relationship Management Systems
      • Sep 2010 - Present

      Facilitate collaboration between IT resources and internal business customers to design, develop and support critical applications. Serve as first line champion for development of new systems as well as upgrade of existing systems and applications. Review best practices and recommend implementation strategies. Manage relationship and engagement of external vendors. Oversee day-to-day budget, resources and personnel within span of control.Responsible for front line incident management of mission critical applications, establishment of documented processes for internal and external customer communication, facilitate cross-functional solutions to operational incidents and problem management. Establishment of measurement baselines, monthly and annual performance metrics, employee engagement in resolution and root cause analysis in both internally hosted applications and cloud based vendor SAAS solutions.Oversee technical support and system enhancements of Oracle CC&B CIS system, Siemen's Meter Data Management application, CGI's PragmaCAD and PragmaLine systems, and Itron's MV90 and FCS meter read systems.

    • Corporate Application Specialist - CC&B
      • Aug 2001 - Oct 2010

      Technical team lead supporting corporate installation of Oracle's CC&B billing/CIS system.

  • SmartDog Services (formerly DCC Services)
    • Programmer Analyst
      • Nov 1999 - Jul 2001

      Oracle education, one-on-one mentoring and custom programming in Oracle PL/SQL, Oracle Forms, Reports, Oracle Discoverer and Oracle Portal Oracle education, one-on-one mentoring and custom programming in Oracle PL/SQL, Oracle Forms, Reports, Oracle Discoverer and Oracle Portal

  • Naborino
    • Canada
    • Consumer Services
    • 1 - 100 Employee
    • Programmer Analyst
      • May 1997 - Nov 1999

      Programmer for New Brunswick Department of Health Medicare systems Programmer for New Brunswick Department of Health Medicare systems

  • Sobeys
    • Canada
    • Retail
    • 700 & Above Employee
    • Grocery Clerk
      • Sep 1980 - Aug 1981

      Grocery Clerk, Produce Clerk Grocery Clerk, Produce Clerk

Education

  • Information Technology Institute
    Applied Information Technology, IT
    1996 - 1997
  • Acadia University
    Master's degree, Theology
    1988 - 1991
  • Atlantic Baptist University
    Bachelor of Arts
    1985 - 1988
  • University of New Brunswick
    Business Administration
    1981 - 1982
  • Moncton High School
    College Prep
    1979 - 1981

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