Experience

Halski Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• TAC Engineer

  • Oct 2018 - Present

  • Install, repair and upgrade all network and provide technical and onsite support. • Maintain quality of services and perform preventative maintenance. • Monitor and resolve and all customer trouble ticketing process as needs. • Install, perform integration and provide support to all desktop based and server supported technology. • Coordinate with customers and perform troubleshoot to resolve all application issues and maintain relationships with vendors plus networking system. • Meet or exceed position Key Performance Indicators. Show less



Tara Materials, Inc.

• United States
• Arts & Crafts
• 1 - 100 Employee

• IT Manager

  • Nov 2012 - Oct 2018

  • Monitored and tuned workstations for optimum performance. • Maintained inventory records of all technology fixed assets. • Served as the primary point of contact between IT and local users. • Provided support of the highest level to local and remote users. • Responded to requests logged via help desk applications. • Coordinated maintenance and repair activities with external vendors. • Monitored and tuned workstations for optimum performance. • Maintained inventory records of all technology fixed assets. • Served as the primary point of contact between IT and local users. • Provided support of the highest level to local and remote users. • Responded to requests logged via help desk applications. • Coordinated maintenance and repair activities with external vendors.



Sercomm

• Taiwan
• Computer Networking
• 700 & Above Employee

• Helpdesk Administrator

  • Oct 2010 - Oct 2012

  • Installed, configured, tested, managed, monitored, and troubleshoot end-user workstations and related hardware and software to provide the desktop / laptop level of service required. • Received and responded to incoming calls and requests via a ticket solution for desktop / laptop, phone and network issues. • Administered and addressed issues related to end-user workstation networking software products. • Collaborated with networking and system administrators to ensure the efficient operation of the desktop computing environment. Show less



Agility Recovery

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Technical Engineer

  • Jan 2010 - Oct 2010

  • Responsible for the installation, configuration and deployment of equipment for off-site mobile offices, disaster recovery testing sites and disaster areas. • Implemented best practices in developing technical solutions. • Participated in customer tours, pre-sale calls and provided sales support as needed. • Provided technical support to clients during declaration and testing of disasters. • Responsible for the installation, configuration and deployment of equipment for off-site mobile offices, disaster recovery testing sites and disaster areas. • Implemented best practices in developing technical solutions. • Participated in customer tours, pre-sale calls and provided sales support as needed. • Provided technical support to clients during declaration and testing of disasters.



Summit Marketing

• Advertising Services
• 100 - 200 Employee

• Help Desk Coordinator

  • Mar 2008 - May 2009

  • Provided timely technical support to all users from troubleshooting to resolution of issues. • Answered questions and resolved simple requests. • Relocated workstations and telephones as needed. • Tracked all problems until resolved. • Provided timely technical support to all users from troubleshooting to resolution of issues. • Answered questions and resolved simple requests. • Relocated workstations and telephones as needed. • Tracked all problems until resolved.



ONESOURCE

• Greater Atlanta Area

• ISERIES Operator

  • Mar 2003 - Mar 2008

  • Controlled all aspects of AS400 (ISERIES), I5 series operations • Worked with CLP (Command Language Programming) on the AS/400. • Maintained printers, CAN, Data Point, VAX systems, etc. • Controlled all aspects of AS400 (ISERIES), I5 series operations • Worked with CLP (Command Language Programming) on the AS/400. • Maintained printers, CAN, Data Point, VAX systems, etc.