Experience

Stockton Honda

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Oct 2017 - Present

  Greet Customers and assist with any inquiries. Perform vehicle walk around and documentation of customer concerns to enable the Technician to diagnose and service the vehicle. Consult with customer on applicable service specials. Prioritize required services, and one prepared to provide options on request. Document services declined and ask for any follow-up on future service considerations. Keep customer informed on completion times, service expenses, and possible changes. Remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns are addressed. Provide concierge support for all owner inquiries, whether by phone or in person, to assure has had a positive service experience. Build strong relationships with the customers. Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle. Show less



America's Tire Company

• Senior Assistant Manager

  • Jul 2006 - Oct 2017

  Cared for and cultivated new and existing employees. Supervised up to 25 service personnel, evaluated their performance, provided training, and assisted in the hiring. Provided the Store Manager with service reports. Solicit service and product sales via direct contact with customers. Control of physical assets: equipment and inventory. Ensured that tools for the shop were replaced/ repaired, and calibrated on a regular basis. Any other duties that I was tasked with by the Store Manager or Senior Staff from our Regional Office. Show less