Experience

Vivent Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• PrEP Navigator

  • Dec 2019 - Present

  Milwaukee, Wisconsin, United States PrEP Navigator provides intensive care coordination, support and services to HIV negative individuals who require assistance in accessing and remaining in PrEP care. As a PrEP Navigator I coordinate with the Prevention team to initiate access to PrEP care and the medical and pharmacy teams to provide assistance to existing patients. Implementing a client centered approach with individuals throughout the state of Wisconsin, with a targeted focus on those utilizing Vivent Health PrEP clinics. I… Show more PrEP Navigator provides intensive care coordination, support and services to HIV negative individuals who require assistance in accessing and remaining in PrEP care. As a PrEP Navigator I coordinate with the Prevention team to initiate access to PrEP care and the medical and pharmacy teams to provide assistance to existing patients. Implementing a client centered approach with individuals throughout the state of Wisconsin, with a targeted focus on those utilizing Vivent Health PrEP clinics. I assist clients with services such as, but not limited to, health insurance enrollment, PrEP provider identification, appointment scheduling, management of clinical costs, appointment reminders, education of benefits of PrEP and ongoing maintenance. I work to empower clients, with targeted focus on men who have sex with men of color, women of color, and transgender women, to navigate medical and social systems on their own. Show less



Portfolio Recovery Associates, LLC

• United States
• Financial Services
• 300 - 400 Employee

• Account Representative

  • Jul 2016 - Dec 2019

  Norfolk, Virginia • Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures. • Trace customer to new address using address software or by contacting credit reporting agencies, post office, relatives, employers and other possible leads. • Confer with customer by telephone in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s). •… Show more • Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures. • Trace customer to new address using address software or by contacting credit reporting agencies, post office, relatives, employers and other possible leads. • Confer with customer by telephone in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s). • Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts. • Record information about financial status of customer and status of collection efforts using automated collections software. • Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account • Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount. If delegated settlement authority, settle account within limits authorized; otherwise, obtain necessary information and confer with supervisor. Show less



Kohls Corporate

• Customer Service Professional

  • Sep 2015 - Aug 2016

  Menomonee Falls, Wisconsin • Prepares funds and media for cash registers at opening and closing. Provides change for registers and collects cash and media pick-ups. Performs register reads and resets. • Maintains consistent communication and follow through with E3’s (Manager) on any signing or “Yes We Can” opportunities. • Utilizes and adheres to merchandise presentation standards in regards to the 5 basics: replenishment, signing, sizing, clearance and clean store. • Provides proper information and instruction… Show more • Prepares funds and media for cash registers at opening and closing. Provides change for registers and collects cash and media pick-ups. Performs register reads and resets. • Maintains consistent communication and follow through with E3’s (Manager) on any signing or “Yes We Can” opportunities. • Utilizes and adheres to merchandise presentation standards in regards to the 5 basics: replenishment, signing, sizing, clearance and clean store. • Provides proper information and instruction to customers interested in the gift registry. Promotes the registry to prospective clients and handles their inquiries in a professional manner and in accordance to company policy. Show less



City of Milwaukee

• Customer Service Agent

  • May 2014 - Sep 2015

  Milwaukee, Wisconsin • Resolve service problems to the offices of the Accessor, Treasurer and Election Commission by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and resolve customer issues during high-volume/in peak call-traffic periods. • Work cooperatively with multiple city agencies, including the Department of Neighborhood Services, the City Hall Operator, and the Milwaukee Police Department to process and update… Show more • Resolve service problems to the offices of the Accessor, Treasurer and Election Commission by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and resolve customer issues during high-volume/in peak call-traffic periods. • Work cooperatively with multiple city agencies, including the Department of Neighborhood Services, the City Hall Operator, and the Milwaukee Police Department to process and update information pertaining to parking accommodations. • Provide analysis into ways to improve city government through accurate, consistent measurement of service delivery programs. • Prioritize and efficiently manage multiple assignments in high demand setting. Show less



US Cellular-Answer Wireless

• Telecommunications
• 100 - 200 Employee

• Customer Service

  • May 2013 - May 2014

  Waukesha, Wisconsin Attracted potential customers by answering product and service questions; suggesting information about other products and service. Prepared product or service reports by collecting and analyzing customer information. Recommended potential products or services to management by collecting customer information and awareness