Help Desk Support Engineer

• May 2021 - Present

Support Specialist

• Jul 2020 - Apr 2021

Technical Site Representative

• Oct 2018 - Jun 2020

Shift Supervisor

• Mar 2015 - Oct 2018

Market Investigator

• Aug 2015 - Oct 2017

Purchasing Agent

• Aug 2014 - Oct 2014

Shift Lead

• Jul 2012 - Mar 2014

Retail Store Manager

• Mar 2010 - Jun 2012

Store Manager Along with Asst. Store Manager duties below: Trained & developed staff in performance areas, analyzed results & created action plans in key areas; ensured all executable actions are performed; delegated tasks to management & staff; set marketing materials in store; monitored payroll Assistant Store Manager/Senior Game Advisor Generated staff schedules; constructed sales goals; recruited, interviewed & hired associates; store manager designate; provided performance feedback to associates; issued discipline to associates concerning areas of improvements on performance or violations of procedures; created courses of action & performed re-evaluations; planned events for midnight game releases (contacting vendors for equipment rentals, food & prizes, facilitating game tournaments); maintained inventory reconciliations; motivated employees to improve performance in key areas; responsible for taking immediate strategic action on business & management mandates that were deadline sensitive; accepted & shipped out product; performed excellent customer service; completed customer service issues & returns; handled cash transactions & register; maintained/safeguarded assets; kept store clean; calculated daily deposits; organized stockroom; delegated tasks; completed visual marketing; stayed well-informed of all product software & hardware aspects; assisted customers in finding products to fit their needs; promoted products, pre-orders/reserves, & store’s reward memberships Show less

TeachUp! Intern

• Jul 2009 - Apr 2010