Troy Joseph
Director of Undergraduate Admissions at State University of New York College at Plattsburgh- Claim this Profile
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Bio
David J. Love, MBA, SHRM-SCP
Troy’s ability to blend institutional knowledge with his technical proficiency and cordial demeanor is what will propel him to achieve high success in his career. Troy’s ability to explain data trends and institutional knowledge to people who have limited exposure to data is outstanding. Working with Troy on a few projects over the last few years has always been a pleasure and his institutional knowledge is becoming an endangered species on our campus.
Josh Lacey
Based on the time I spent with Troy as a student at SUNY Plattsburgh, he was one of the brightest and hardest working students I had the privilege of spending time with. He is a highly intelligent and motivated individual, who truly put the effort into his studies that was required for success in academics.
David J. Love, MBA, SHRM-SCP
Troy’s ability to blend institutional knowledge with his technical proficiency and cordial demeanor is what will propel him to achieve high success in his career. Troy’s ability to explain data trends and institutional knowledge to people who have limited exposure to data is outstanding. Working with Troy on a few projects over the last few years has always been a pleasure and his institutional knowledge is becoming an endangered species on our campus.
Josh Lacey
Based on the time I spent with Troy as a student at SUNY Plattsburgh, he was one of the brightest and hardest working students I had the privilege of spending time with. He is a highly intelligent and motivated individual, who truly put the effort into his studies that was required for success in academics.
David J. Love, MBA, SHRM-SCP
Troy’s ability to blend institutional knowledge with his technical proficiency and cordial demeanor is what will propel him to achieve high success in his career. Troy’s ability to explain data trends and institutional knowledge to people who have limited exposure to data is outstanding. Working with Troy on a few projects over the last few years has always been a pleasure and his institutional knowledge is becoming an endangered species on our campus.
Josh Lacey
Based on the time I spent with Troy as a student at SUNY Plattsburgh, he was one of the brightest and hardest working students I had the privilege of spending time with. He is a highly intelligent and motivated individual, who truly put the effort into his studies that was required for success in academics.
David J. Love, MBA, SHRM-SCP
Troy’s ability to blend institutional knowledge with his technical proficiency and cordial demeanor is what will propel him to achieve high success in his career. Troy’s ability to explain data trends and institutional knowledge to people who have limited exposure to data is outstanding. Working with Troy on a few projects over the last few years has always been a pleasure and his institutional knowledge is becoming an endangered species on our campus.
Josh Lacey
Based on the time I spent with Troy as a student at SUNY Plattsburgh, he was one of the brightest and hardest working students I had the privilege of spending time with. He is a highly intelligent and motivated individual, who truly put the effort into his studies that was required for success in academics.
Credentials
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Environmental Planning
University at Buffalo -
Geographic Information Systems
University at Buffalo
Experience
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State University of New York at Plattsburgh
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United States
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Higher Education
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700 & Above Employee
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Director of Undergraduate Admissions
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Feb 2023 - Present
Serve as the leader of the domestic undergraduate admissions operation. Responsible for all analysis, planning, systems oversight, and process improvement related to student recruitment and application processing. Report to the vice president of enrollment management and student success.
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Interim Director of Undergraduate Admissions
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Sep 2022 - Feb 2023
Serve as the leader of the domestic undergraduate admissions operation. Responsible for all analysis, planning, systems oversight, and process improvement related to student recruitment and application processing. Report to the vice president of enrollment management and student success.
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State University of New York at Plattsburgh
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United States
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Higher Education
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700 & Above Employee
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Associate Director Of Admissions
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Sep 2018 - Sep 2022
Under the supervision of the executive director of admissions, is responsible for meeting the college’s enrollment goals for new graduate students and for optimizing the use of information technology in admissions and in the office of global education. Serves as a member of admissions’ management team and works collaboratively with other associate directors to develop, implement, and assess the effectiveness of annual plans for processing and recruitment, particularly as they relate to graduate students and technology. Show less
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Admissions Technology Coordinator
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Apr 2015 - Sep 2018
General Responsibilities1. Proactively seek opportunities to utilize information technology to improve the efficiency and effectiveness of the enrollment management operation;2. Provide end user training and support for Banner, Image Now, Common Application, SUNY systems applications, Microsoft Office, and any other software solutions utilized by enrollment management. Identify staff training needs and encourage utilization of on/off campus training resources;3. Develop and maintain technical documentation and instruction manuals for enrollment management information systems;4. Serve as primary liaison to the office of computer information systems and LITS;5. Develop and maintain a program calendar/job scheduler;6. Participate in selection processes for new hardware and software solutions for admissions/global education (may include a CRM, email management system, online application solutions, etc.);7. Conduct data analysis for enrollment management (and for other departments upon request) using Banner, Argos, Google Analytics, SUNY dashboards and other types of software applications;8. Serve as point of contact for technical issues related to data feeds to/from SUNY, SUNY Application Services Center, Common Application, ACT, Parchment, Credentials, National Student Clearinghouse, and College Board;9. Manage communication with applicants via the myPlattsburgh portal;10. Manage a broadcast email communication program for enrollment management;11. Actively participate in the SICAS FAUG, Common Application Member Tech listserv, Perceptive Software customer portal, and other such groups that address IT needs related to enrollment management; 12. Serve as the primary liaison with IT vendors; and13. Serve as departmental security administrator for applications, when required. Show less
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University at Buffalo
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United States
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Higher Education
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700 & Above Employee
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Senior Staff Assistant
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Jan 2013 - Apr 2015
Graduate Admissions Processing • Coordinating the new graduate admissions process for the graduate school, undertaking activities that include but are not limited to: 1. Critical assistance in transition between current system and the new PeopleSoft Admissions/Student Records. 2. Assist with data mapping, user acceptance testing, validation and training of graduate admissions personnel campus wide. 3. Assist in development of documentation outlining the new process flow of applicant data. 4. Reconciliation of daily graduate admissions error report and search/match suspense file. 5. Responsible for manual daily import of applications from National Application Services into GrAdMIT. 6. Reconcile all application fee payments received by "check" and match to individual applicant record. 7. Provide ongoing support of the online application system and the electronic tuition and payment system. Recruitment and Communication • Serve as a member of the UB Graduate School Recruitment Team, to actively recruit students for over 300 graduate and professional programs.Reporting • Provide data analysis to support the Office of the Vice Provost for Enrollment Management, to ensure University graduate targets were effectively tracked and achieved• Create visual displays of data to supplement tabular reports to improve understanding and promote effective strategic decision making• Creation, delivery and analysis of custom reports for university units• Assist academic units with strategic recruitment operations, using multiple tactics in order to move prospective students from initial contact to the commitment phase of the admissions cycle.• Coordinate the monthly UB Graduate Information Session• Develop documentation outlining new process flow of applicant data (streamlined historical data, error reconciliation and database maintenance)• Built and maintain multiple Access databases for UB Graduate School to increase operational efficiency Show less
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Student Records Analyst
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Aug 2012 - Jan 2013
- Coordinate scheduling process working in conjunction with the Assistant Registrar. Coding, in the catalog, all newly approved courses (undergraduate, graduate, professional, including some medical and dental courses), as well as coding enrollment requirements for each course. - Serve as the liaison and point of contact to departments, answering questions about how to make changes on their schedule. This will require research and follow up to resolve issues, and a clear understanding of academic policies and procedures, as well as the technical and functional barriers in the system. Responsible for resolving questions from students and advisors if a student cannot enroll in a class they would like to enroll in. - Responsible for coordinating all class schedules for the summer, fall, winter, and spring terms (undergraduate, graduate, professional, including some medical and dental). Also, this position will oversee the integrity of the course catalog file in the HUB system as well as the room scheduling software and any updates that may need to be made to room information. - Review and approve or deny requests for exception registration and route to the appropriate staff member for processing. - Maintain configuration related to term activation; address and respond to student cases that arise; assess processes and implement improvements, including modifications to batch processes. Show less
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Graduate Assistant
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Jun 2011 - Aug 2012
• Assists with the daily operation of the office. These activities includes the management of the graduate online application databases, analyzing data and providing statistical reports and processing graduate student petitions• Promptly and courteously respond to phone calls, emails, and other requests from students, their families and departments• Creates and maintains databases of all the inquiries and Information• Assists in maintenance of records in the office including admission and recruiting information.• Assists in all Graduate School functions, including but not limited to, information sessions, focus groups and McNair Summer visit Show less
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GIS Teaching Assistant
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Aug 2011 - Dec 2011
Graded and monitored assignments Taught and Controlled the lab section of the classMaintained accurate and Up-to-date records of students progress
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GIS Intern
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Jun 2011 - Dec 2011
Assisted in the construction of Maps to present Buffalo Green Code meeting reports. Designed final maps and documents for final planning analysis Assisted in the construction of Maps to present Buffalo Green Code meeting reports. Designed final maps and documents for final planning analysis
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Project Assistant
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May 2011 - Aug 2011
Constructed Maps for the Perry Development Project Buffalo New York Constructed Maps for the Perry Development Project Buffalo New York
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GIS Intern
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Sep 2009 - May 2010
Aided in the compilation of their Geo database Used paper maps to input data into G.I.S. Geo-referenced Aided in the compilation of their Geo database Used paper maps to input data into G.I.S. Geo-referenced
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SUNY Plattsburgh Technical Assistance Center
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Plattsburgh
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Statistics Intern
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Feb 2009 - May 2009
Supervised the math labs to better accommodate students having difficulty with concepts in math Assisted in the development of analytical skills Supervised the math labs to better accommodate students having difficulty with concepts in math Assisted in the development of analytical skills
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U.S. Fish and Wildlife Service (USFWS)
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Government Administration
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700 & Above Employee
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Research Assistant
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May 2008 - Aug 2008
Research Assistant, • Assisted in the collection of invasive species and their protection • Database management Research Assistant, • Assisted in the collection of invasive species and their protection • Database management
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National Park Service
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United States
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Government Administration
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700 & Above Employee
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Research Intern/Vistors Center Intern
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May 2007 - Aug 2007
Research Intern/Visitors Center Intern • Assisted the Interpretation Rangers in coordination of the Public Summer Program • Incorporated various Environmental Awareness Programs for the benefit of the park and public. Research Intern/Visitors Center Intern • Assisted the Interpretation Rangers in coordination of the Public Summer Program • Incorporated various Environmental Awareness Programs for the benefit of the park and public.
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Education
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2010 - 2012
State University of New York at Buffalo
MUP, Urban and Regional Planning -
2006 - 2010
SUNY Plattsburgh
BS, Geography and Geographic Information Systems
Community
