Experience

PDP Group, Inc.

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Title Representative

  • Dec 2019 - Present

  Completes different types of DMV forms such as repossession applications, title applications and/or affidavits. These applications are shipped to the DMV or Tag Agent to obtain a repo title, a re-title or a duplicate. Sends customers and dealers release of liens, copy of titles and contracts via Fed Ex, fax or e-mail. Reassigns retail title to new dealer and adds to dealer shipment. Completes requests for release of liens, copies of contract and or titles, and paid-in-full letters. Verifying documents and data processing.



Toyota Financial Services Corporation

• Japan
• Financial Services
• 700 & Above Employee

• Total Lost Representative

  • Jun 2018 - Mar 2019

  Completing intake information for customer and insurance carrier notification of total loss Evaluating vehicle values on accounts where the vehicle has been deemed as totaled (damage or theft) Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer's original loan balance. Faxing any missing documentation to insurance carriers in order to process insurance claims. Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received. Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account.



Kelly -Cigna

• South Africa
• Staffing and Recruiting
• 300 - 400 Employee

• Call Center Specialist

  • Oct 2017 - Feb 2018

  Maintained call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence. Promote company by providing superior customer service. Actively listens to customers, probes for clarification, and provides coverage determination and/or appeals guidance based upon customer’s individual needs. Received Inbound calls, making outbound calls and processing appeals in call center. Maintains all company and regulatory compliance guidelines. Maintained call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence. Promote company by providing superior customer service. Actively listens to customers, probes for clarification, and provides coverage determination and/or appeals guidance based upon customer’s individual needs. Received Inbound calls, making outbound calls and processing appeals in call center. Maintains all company and regulatory compliance guidelines.



SMART Pain Management, LLC

• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2017 - Oct 2017

  Assisted patients coordinating the electronic patient intake for SMART Pain Management and take all calls coming into SMART Pain Management Call Center. Made reminder calls to patients if needed, act as primary conduit for the transmission of information between all offices, corporate and callers, and obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, faculty, physician, pharmacist interaction, utilization of patient information, coordination of insurance documentation, creation of patient medical records, reading medical records for verification, and maintenance of practice schedules and a triage of a high volume of incoming telephone calls.



HealthCare Access Maryland

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Customer Service Representative

  • May 2015 - Mar 2017

  Assisted customers with enrolling in to healthcare program while informing of provider details. Received inbound calls in correlation to the healthcare programs accounts and informing standard regulations in call center. Utilizing approved methods/procedures to make customer contact, Followed HIPPA regulations and standard practices while entering data for new accounts and updating existing accounts. Assisted customers with enrolling in to healthcare program while informing of provider details. Received inbound calls in correlation to the healthcare programs accounts and informing standard regulations in call center. Utilizing approved methods/procedures to make customer contact, Followed HIPPA regulations and standard practices while entering data for new accounts and updating existing accounts.