Experience

Smart Contact Communications

• Recruiter/Trainer/Team Lead

  • Apr 2019 - Present

  ● Recruiter: identifying future candidates via resumes and job applications; Frequently schedule and conduct interviews; Develop and update job descriptions & job specifications; Onboard new employees in order to become fully integrated. ● Trainer: training new employees after the onboarding process; Relaying training information to other trainers; Creating training material, techniques and processes, such as role playing, simulations, team exercises, group discussions, and lectures. ● Supervisor: managing group of team members; Communicates company goals & oversees work quality of team members; Develops strategies to promote team member adherence to company regulations and performance goals; Provides encouragement to team members. Show less



TeleTech

• Denmark
• Appliances, Electrical, and Electronics Manufacturing

• Team Leader/Supervisor

  • Dec 2017 - Mar 2019

  Managing group of team members; Provide encouragement to team members; Communicate company goals & oversee work quality of team members; Monitor call traffic & make adjustments based on call center traffic patterns; Create progressive disciplinary actions and development plans; Perform weekly quality assessments of assigned analysts, provide timely feedback, and communicate any issues or concerns to management. Managing group of team members; Provide encouragement to team members; Communicate company goals & oversee work quality of team members; Monitor call traffic & make adjustments based on call center traffic patterns; Create progressive disciplinary actions and development plans; Perform weekly quality assessments of assigned analysts, provide timely feedback, and communicate any issues or concerns to management.



Walgreens

• United States
• Retail
• 100 - 200 Employee

• Pharmacy Technician

  • Apr 2013 - Dec 2017

  Assist Pharmacist; filling 175+ prescriptions per day; locating and dispensing orders precisely and efficiently; Maintaining pharmacy safety by adhering to infection-control procedures, policies and regulations. Assist Pharmacist; filling 175+ prescriptions per day; locating and dispensing orders precisely and efficiently; Maintaining pharmacy safety by adhering to infection-control procedures, policies and regulations.