Experience

Purpose Financial

• United States
• Financial Services
• 200 - 300 Employee

• Consumer Lending Operations Executive

  • Jul 2022 - Present



Sukha Enterprises, LLC,

• President

  • Dec 2021 - Present



Momentum Financial Services Group

• Financial Services
• 100 - 200 Employee

• Senior Director

  • Dec 2019 - Apr 2022

  Lead the organizations North America collection, recovery and contact center strategy. Centralized sites located in three locations in addition to strategy responsibility for 650 stores throughout the U.S. and Canada. Lead the organizations North America collection, recovery and contact center strategy. Centralized sites located in three locations in addition to strategy responsibility for 650 stores throughout the U.S. and Canada.



Republic Finance

• United States
• Financial Services
• 700 & Above Employee

• EVP | Centralized Operations

  • Feb 2018 - Dec 2019

  Recruited to lead the build of a centralized operations and full servicing center, supporting 216 branches across 8 States and $1B in receivables. Oversaw collections customer service, bankruptcy litigation, remarketing, and support functions. Drove the design and development of the first centralized infrastructure and established a third-party vendor relationship to create a cost effective, efficient internal servicing operation. Established location, developed telephony solution and strategy supported by policies, procedures and internal controls, within state and federal regulatory guidelines. (FDCPA & TCPA). Show less



OneMain Financial (HI) Inc

• United States
• Financial Services
• 1 - 100 Employee

• Managing Director | Centralized Operations

  • Oct 2014 - Feb 2018

  Led the development and carve out of a standalone servicing and collections platform to prepare the OneMain business to be divested from Citi through an IPO or outright sale. Key member of leadership team that successfully sold OneMain to Springleaf Financial (2015), creating the largest consumer finance company in the US with $14.3B in account receivables/more than 2MM customers. Post divestiture, managed Centralized Collections, Litigation, Bankruptcy, Remarketing and Customer Service with 500 staff; 4 locations. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Country Credit Operations Head | Collections & Credit | Citi Bank Spain

  • Dec 2011 - Oct 2014

  Managed the servicing of one of Citi’s largest portfolio’s outside of the US during the ongoing Eurozone crisis. Led all aspects of Citi Spain´s default management, credit initiation processes and strategies. driving regional/global partner engagement and best practices with a team of 540 employees- spread across two centralized sights in Madrid Spain and Bogota Colombia.

• Country Credit Operations Head | Collections, Loss Mitigation, Strategy & Fraud | Citi Bank Russia

  • May 2009 - Dec 2011

  Relocated to Russia at the height of the financial crisis, to lead consumer bank operations with the directive of stabilizing and developing the servicing infrastructure and operations for a multi-product portfolio for one of Citi’s large growth markets in EMEA. Restructured operations over two centralized sites to deliver increased efficiency & lower expenses.

• Country Credit Operations Director | Credit Initiation, Fraud & Collection | Citi Bank Japan

  • Jun 2007 - May 2009

  Delivered Credit, Fraud and Collection operation goals for Citi Bank Japan credit card portfolio consistently under loss and expense plan.

• Director | Operations, Collection & Strategy | Citi Financial | Japan

  • Sep 2004 - May 2007

  Managed Citi Japan’s consumer finance portfolio of 1.5M mortgage accounts. FTE operation of 500 staff, 2 sites.

• Director | Collection and Loss Mitigation

  • Jan 2001 - Sep 2004

  Led team of 85 in collection & loss mitigation with a $11.7B portfolio of subprime mortgage loans.