Experience

SUNZ Insurance

• United States
• Insurance
• 1 - 100 Employee

• Senior Service Desk Technician

  • Aug 2018 - Present

  Bradenton FL



Titan IT LLC

• IT Support Specialist

  • May 2014 - Jul 2018

  Sarasota, Florida Area During my 4 years with Titan IT LLC, I provided daily/weekly IT support for Firkins Crysler Jeep Dodge and Ram, Boys and Girls Clubs of Sarasota county, Iriss inc, Community Day School, and S&B Metal Products.



Jackson Hewitt Tax Service Inc.

• United States
• Financial Services
• 700 & Above Employee

• Application Developer

  • 2008 - 2014

  Provided development, bug fixes, and enhancements to the following web and Windows applications: Automated regression testing, check printing, Affordable Healthcare Act web interface, departmental collaboration web pages, employee management database, trouble ticket database, and others.

• Desktop Support Technician

  • 2002 - 2008

  Sarasota, Florida Area Provided IT Desktop Support in person, via telephone, and through remote access. Diagnosed and resolved software, hardware, printing, networking, WIFI, and telecommunications issues. Deployed, diagnosed, and maintained IT related infrastructure. Repaired and upgraded hardware to board and component level for desktop computers, laptops, and printers. Recovered data from crashed hard drives using data recovery software. Administered user access accounts using… Show more Provided IT Desktop Support in person, via telephone, and through remote access. Diagnosed and resolved software, hardware, printing, networking, WIFI, and telecommunications issues. Deployed, diagnosed, and maintained IT related infrastructure. Repaired and upgraded hardware to board and component level for desktop computers, laptops, and printers. Recovered data from crashed hard drives using data recovery software. Administered user access accounts using Active Directory services. Updated and maintained data in SQL, Visual Fox Pro, Informix, and Lotus Notes databases. Provided instruction in best practices for data retention, network security, internet security and safety, hardware use, and improving end-user proficiency in various business applications. Monitored company-wide server performance, message traffic, and error logs using various tools such as Microsoft System Center Operations Manager to proactively identify and minimize downtime. Provided after-hours hotline support.



Arthur Andersen LLC

• Desktop Support Technician

  • 1997 - 2002

  Sarasota, Florida Area



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Desktop Support Technician

  • 1992 - 1997