IT Manager

• Aug 2022 - Present

NA Datacenter Lead

• May 2018 - Aug 2022

Manage multiple sites and datacenters Manage the Cisco UCS environment Manage the ESX environment Manage the NetBackup backup environment Manage the VNX storage environment, including storage replication across datacenters Manage the datacenter team for the US Provide centralization services for the company’s multiple business units Provide capacity planning for the supported environments Created standards and policies for the environment Follow change management procedures and protocol Monitor and provide reporting for the systems in the environment Updated and upgraded all storage, backup and computing systems on a quarterly basis Created roadmaps Participated in the annual budgeting Created working relationships with multiple vendors Show less

Infrastructure Architect / Team Lead

• Nov 2016 - Apr 2018

Created the technical standards and processes for the Windows, VMWare, Cisco UCS, and Citrix environments Managed the Cisco UCS environment Managed the ESX environment across multiple geographical locations Designed, and implemented multiple projects for the infrastructure Architected and implemented the server solution for each of the branches utilizing a 3 node VMWare VSAN design, with VEEAM backup to a localized Exagrid storage appliance Architected and implemented a 9000 thin client XenDesktop 7.15 CU1 environment Architected and implemented a Citrix XenApp 7.15 provisioned farm to replace existing 6.5 farm. Technical lead for the Windows, Cisco UCS, and Virtualization environments (VMware and Citrix) Managed the Citrix NetScaler environment and team Mentored Server Support Team Migrated the ESX 6.0 environment to 6.5 U1 Managed multiple AD domains and policies Migrated environment from outsourced environment into new internal infrastructure Cleaned up and stabilized Windows, VMWare, Citrix and Cisco UCS environments Designed and implemented new Citrix XenApp 7.14 environment Create roadmaps for the infrastructure Show less

Systems Integration Sr. Advisor / Team Lead / Architect

• Feb 2012 - Nov 2016

Provided Level 3 support for our hosted Medical Cloud Customers, utilizing Citrix, Microsoft, and VMware. Architected, and then implemented a new Citrix XenApp 6.5 Environment, utilizing Citrix Provisioning Server 7.1. Migrated the current ESXi 4.1 environment to the newly built VMware ESXi 5.5 environment. Architected, and then implemented a VMware View (Horizon) 5.5 solution for one of our 5000 desktop user based Disaster Recovery clients. Lead the Disaster Recovery team, implementing disaster recovery hosting for clients. Implemented new customer builds within our Cloud hosting infrastructure. Created the Disaster Recovery Team’s Technical Standards and Processes. Created the Disaster Recovery Team’s Documentation Standards and Processes. Created the Disaster Recovery Team’s SME Standards and Processes. Migrated the entire Department’s 2003 Server environment to Windows 2008 R2. Brought the Department’s Citrix XenApp environment up to HIPPA’s standards. Worked with a Customer base of over 500,000+ users. Managed the Department’s Citrix NetScaler Infrastructure. Administered storage for our Cloud hosted Clients, as well as our Disaster Recovery Clients, utilizing EqualLogic SAN technologies. Setup and Administered storage for our Cloud hosted Clients, as well as our Disaster Recovery Clients, utilizing Compellent SAN technologies. Setup and Administered networking (SAN and general network) for our Cloud hosted Clients, as well as our Disaster Recovery Clients, utilizing Brocade technologies. Provided 24X7 Support. Participated in an on call rotation. Supervised a team of 10 Show less

Sr. Systems Engineer / Team Lead / Architect

• Aug 2011 - Feb 2012

Provided Level 3 support for the enterprise Citrix, Microsoft, and VMware environments. Architected, built and managed a new enterprise VMware, Microsoft and Citrix environment at the new Data Center, utilizing VMware ESXi 5.0, Windows 2008 R2, and Citrix 6.5. Architected, supervised and implemented the company's DAT Migrated current ESXi 4.1 environment to 5.0, including updating vCenter. Designed and implemented a VMware View 5.0 solution for our training room. Designed and implemented XenDesktop 5.5 to replace the View environment. Migrated old Windows 2003 R2 domain to Windows 2008 R2. Had the role of the Team Lead for the Systems Team. Architected and setup HP Blade enclosures. Created all of the departmental technical standardized documentation Created and implemented departmental technical policies and standard, according to best practices. Took part in setting the budgets for the environment. Worked with vendors on procurement. Highest User base ~5000. Performed root cause analysis to determine issues. Architected, built, and managed Group Policy, DNS, DHCP, IIS, Terminal Services (RDC), FTP, DFS, AD, and Hyper-V. Maintained and supported EqualLogic SAN technologies for storage. Managed the Citrix NetScalers. Provided 24X7 Support. Participated in an on call rotation. Supervised a team of 7 Show less

Principal Consultant

• Sep 2010 - Aug 2011

Provide support for various clients with their Citrix, Microsoft, and\or VMware environments. Architect, build, and manage Citrix XenApp environments, including reverse engineering of applications to fit into the environment. Architect, build, and manage Citrix XenDesktop environments, using SCCM and Hyper-V, VCenter with VMware, and XenCenter with XenServer. Architect, build, and manage Citrix XenServer environments. Architect, build, and manage Microsoft Windows environments, including Group Policy, DNS, DHCP, IIS, Terminal Services (RDC), FTP, DFS, AD, Hyper-V, etc. Architect, build, and manage VMware environments. Worked with various SAN technologies for storage requirements. Performed project management on all projects I implemented. Architect, build, and manage Citrix NetScaler deployments. Worked with various technologies including, but not limited to: GSLB, Load Balancing, Network Print Servers, VLANs, Firewalls, and VOIP. Highest client user base ~5000. Performed root cause analysis to determine issues Show less

Sr. Engineer / Team Lead

• Jun 2009 - Jul 2010

Provide daily support on existing Citrix Presentation Server farm Created and/or cleaned up security standards and implementations, as well as implemented new company standards Created and modified Group Policies in a Windows 2003 domain for use with Terminal Services and Citrix. Created Citrix XenApp 6.0 farm and migrated from the old PS 4.0 farm Implemented dual Citrix Access Gateways Enterprise Edition for outside access, using company’s token two factor authentication for outside, secure Citrix access Created and customized new Citrix Web Interface page Created and Maintained Citrix policies Created and standardized the new Citrix environment Created a documentation standard for the new environment Created and published a business plan and model for the new Citrix environment for the executives for budgetary reasons Provided a cheaper, stable and more secure solution with implementation of the new Citrix environment Created standardized processes for the company Managed employee projects and time Provided budgetary and procurement information and standards to the manager Architect, build, and manage Microsoft Windows environments, including Group Policy, DNS, DHCP, IIS, Terminal Services (RDC), FTP, DFS, AD, Hyper-V, etc. • Migrated Citrix PS 4.0 farm off of VMWare onto physical servers due to performance issues Maintained, supported and managed Windows core infrastructure Managed, supported and maintained VMWare ESX 3.5 environment, using EMC SAN Storage Architect, build, and manage Citrix XenDesktop environments, using SCCM and Hyper-V. Architected, built, and managed the Citrix NetScaler deployment for the environment. Managed all technical resources in the Irving office Worked with various technologies including, but not limited to: GSLB, Load Balancing, Network Print Servers, VLANs, Firewalls, and VOIP. Performed root cause analysis to determine issues. Provided 24X7 Support. Participated in an on call rotation. Supervised a team of 6 Show less

Sr. Systems Engineer / Team Lead

• Dec 2007 - Oct 2008

Provide daily support on existing Citrix MetaFrame XPe farm for 5000 users Created and/or cleaned up security standards and implementations, as well as implemented new company standards Created and modified Group Policies in a dual Windows 2003 domain for use with Terminal Services and Citrix. Created Citrix Presentation Server 4.5 and migrated over old XP farm Installed and configured Citrix Access Gateway Enterprise Edition for outside access, using RSA’s SecureID two factor authentication. Created and customized the Citrix Web Interface page Set up and implemented WYSE terminals using customized images attained from DHCP Created and Maintained Citrix policies Created and standardized the new Citrix environment Created a documentation standard for the new environment Created and published a business plan and model for the new Citrix environment for the executives for budgetary reasons Oversaw the Citrix team Provided a cheaper, stable and more secure solution with implementing the new Citrix environment. Architect, build, and manage Citrix XenDesktop environments, using SCCM and Hyper-V. Performed root cause analysis to determine issues. Provided 24X7 Support. Participated in an on call rotation. Supervised a team of 3 Show less

Sr. Systems Engineer

• Jun 2006 - Jul 2007

Designed, maintained and built Windows 2000 and Windows 2003 infrastructures and domains Cleaned up and provided support for the company’s managed infrastructure consisting of Windows NT 4.0, 2000, & 2003 servers; (including support and design for Active Directory and DNS). Designed, built, maintained, and supported clients’ networks and infrastructures; consisting of Windows NT 4.0, 2000, & 2003 servers Designed, built, maintained, and supported clients’ Exchange 5.5, 2000, and 2003 servers Created and maintained security standards and implementations Designed, built, migrated and supported Citrix MetaFrame farms as well as Citrix Presentation Server farms Provided day to day user support for clients’ and their various environments; connecting via RDP Created and maintained all group policies Created and maintained multiple one way and two way trusts among domains between company and each client Documented and created all standards for the company’s AD domain Provided 24X7 Support. Participated in an on call rotation Show less

Information Technology Consulting Services Director

• Jan 2005 - Jun 2006

Created & Managed ITCS Department Provide Information Technology Consulting Services to clients Maintain company's infrastructure Researched and implemented new technologies Maintained day to day support of network and IT department Purchased and maintained any new equipment or software Maintained leasing information Maintained Hardware and software inventory, including licensing Created and maintained Disaster Recovery Plan Created and maintained all IT documentation and policies Maintained and built Windows 2000 and Windows 2003 networks and domains Maintained Exchange 2000 server and users Maintained and Supported user network, including WAN connections to remote sites Created and maintained security standards and implementations Created and maintained all group policies, using multiple group policies per site Maintained and supported Cisco routers and Netscreen firewall Setup and maintained Anti-Virus solution, using Symantec's Corporate edition Created and maintained backup solution Setup and maintained Citrix MetaFrame XPa farm Migrated Citrix XPa farm to Citrix Presentation Server 4.0 Maintained and supported help desk system Maintained and supported Cisco Call Manager VOIP Phone System Created and maintained IT Yearly Budget Maintained IT staff training and certifications Supported Executive's in their day to day operations, including offsite support and connectivity Maintained and supported an Anti-Spam solution using Barracuda. Maintained and supported accounting staff and the following systems: Peachtree, QuickBooks, Master Builder, CCH Tax Prep, Prosystem's Engagement, CCH's Fixed Assets, and various others. Managed a team of 5 Show less

IT Manager

• Dec 2003 - May 2004

Managed IT Department Researched and implemented new technologies Maintained day to day support of network and IT department Managed a team of 10 Purchased and maintained any new equipment or software Maintained leasing information Maintained Hardware and software inventory, including licensing Created and maintained Disaster Recovery Plan Created and maintained all IT documentation and policies Maintained and built Windows 2000 and Windows 2003 networks and domains Maintained Exchange 2000 server and users, including multiple SMTP domain addresses Maintained and Supported 250 user network, including WAN connections to 3 remote sites Created and maintained security standards and implementation Created and maintained all group policies, using multiple group policies per site Maintained and supported Cisco routers and PIX firewall Setup and maintained Anti-Virus solution, using Symantec's Corporate edition Restored entire network after MY DOOM virus Created and maintained multiple site backup solution Setup and maintained Citrix MetaFrame XPa farm Maintained and supported help desk system Maintained and supported PBX Phone System Created and maintained IT Yearly Budget Maintained IT staff training and certifications Supported Executive's in their day to day operations, including offsite support and connectivity Show less

Sr. Network Engineer

• Dec 2002 - Dec 2003

Provided total network, hardware, and software services for clients: From building networks; to maintaining current networks; to upgrading existing networks Maintained and supported large, mid, and small sized companies' infrastructures and networks Provided on site, remote, and phone support Migrated networks from Windows NT 4.0 to Windows 2000 (including workstations and Terminal Servers) Migrated Exchange 5.5 Server to Exchange 2000 Server for 2500 client database Maintained, built and supported VPN and other WAN technologies Setup and maintained multiple Citrix XP Farms Integrated entire network into Windows 2000 Active Directory Built, maintained, and supported login scripts using Kixtart and VB Maintained and supported Cisco Routers and PIX hardware Supported Exchange 2000 systems with over 2500 user client base Built multiple networks from top to bottom for various size clients Maintained, supported, and set up various backup solutions Maintained security and Uniformity using Group Policies and scripts Restored Exchange Systems and E-Mail Data Performed data migration across WAN, or to transport to new client site Performed Data restores from backup media Supported Executive's in their day to day operations, including offsite support and connectivity Provided 24X7 Support Show less

IT Manager

• Oct 2000 - Sep 2002

Maintained and supported end user workstations Maintained, built, and supported over 20 Microsoft Windows 2000 servers, using Window 2000's Active Directory Upgraded all workstations to Windows 2000 Professional Rebuilt network from the ground up Maintained and supported peripherals (printers, plotters, routers, hubs, switches, PDA's, and scanners) Maintained and supported Ethernet backbone and cabling Maintained and supported Internet connectivity Maintained and supported satellite offices and users Maintained and supported system backups, using Veritas Backup Exec, and Arc Serve 2000 Managed IS department Built and maintained multiple Citrix MetaFrame XP Server Farms to support 1500 clients, for applications, and file shares Setup and distributed login scripts for use in printer assignment, user rights, drive mappings, and group associations Setup and maintained multiple Windows 2000 Cluster Servers Migrated Windows NT 4.0 Network to Windows 2000 Setup remote offices using VPN Maintained and migrated Microsoft Exchange 5.5 to Exchange 2000 server Remotely managed servers, using PC Anywhere, Terminal Server, and Citrix MetaFrame XP Maintained security and Uniformity using Group Policies Supported Executive's in their day to day operations, including offsite support and connectivity Provided 24X7 Support Managed a team of 10 Show less

Systems Administrator

• Jan 1998 - Oct 2000

Maintained and supported end user workstations Maintained, built, and supported over 20 Microsoft Windows 2000 servers, using Window 2000's Active Directory Upgraded all workstations to Windows 2000 Professional Rebuilt network from the ground up Maintained and supported peripherals (printers, plotters, routers, hubs, switches, PDA's, and scanners) Maintained and supported Ethernet backbone and cabling Maintained and supported Internet connectivity Maintained and supported satellite offices and users Maintained and supported system backups, using Veritas Backup Exec, and Arc Serve 2000 Managed IS department Built and maintained multiple Citrix MetaFrame XP Server Farms to support 1500 clients, for applications, and file shares Setup and distributed login scripts for use in printer assignment, user rights, drive mappings, and group associations Setup and maintained multiple Windows 2000 Cluster Servers Migrated Windows NT 4.0 Network to Windows 2000 Setup remote offices using VPN Maintained and migrated Microsoft Exchange 5.5 to Exchange 2000 server Remotely managed servers, using PC Anywhere, Terminal Server, and Citrix MetaFrame XP Maintained security and Uniformity using Group Policies Supported Executive's in their day to day operations, including offsite support and connectivity Show less

Avionics Technician 3rd Class

• Dec 1989 - Dec 1993

VAQ-137 VAQ-137