Troy Downey
Senior Infrastructure implementation Specialist at Macy's- Claim this Profile
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Bio
Beth Fitzgerald
Troy has always been very willing and able to help me and my team when we have challenges. Having him be just a phone call away is alway appreiciated!
Alan Van Heest
A tried and true professional, Troy avails himself whenever called upon. A work ethic like none other, Troy is a man of compassion for his colleagues and his character is exemplary. Troy has been a part of my IT career for 20 years and he can be counted on to give 110% of himself to resolve issues. He is the right fit for any situation and I highly recommend Troy if you are seeking an honest, dependable and a highly skilled IT professional. Alan Van Heest
Beth Fitzgerald
Troy has always been very willing and able to help me and my team when we have challenges. Having him be just a phone call away is alway appreiciated!
Alan Van Heest
A tried and true professional, Troy avails himself whenever called upon. A work ethic like none other, Troy is a man of compassion for his colleagues and his character is exemplary. Troy has been a part of my IT career for 20 years and he can be counted on to give 110% of himself to resolve issues. He is the right fit for any situation and I highly recommend Troy if you are seeking an honest, dependable and a highly skilled IT professional. Alan Van Heest
Beth Fitzgerald
Troy has always been very willing and able to help me and my team when we have challenges. Having him be just a phone call away is alway appreiciated!
Alan Van Heest
A tried and true professional, Troy avails himself whenever called upon. A work ethic like none other, Troy is a man of compassion for his colleagues and his character is exemplary. Troy has been a part of my IT career for 20 years and he can be counted on to give 110% of himself to resolve issues. He is the right fit for any situation and I highly recommend Troy if you are seeking an honest, dependable and a highly skilled IT professional. Alan Van Heest
Beth Fitzgerald
Troy has always been very willing and able to help me and my team when we have challenges. Having him be just a phone call away is alway appreiciated!
Alan Van Heest
A tried and true professional, Troy avails himself whenever called upon. A work ethic like none other, Troy is a man of compassion for his colleagues and his character is exemplary. Troy has been a part of my IT career for 20 years and he can be counted on to give 110% of himself to resolve issues. He is the right fit for any situation and I highly recommend Troy if you are seeking an honest, dependable and a highly skilled IT professional. Alan Van Heest
Credentials
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IT Service Desk: Management Fundamentasl
LinkedInFeb, 2022- Oct, 2024 -
Networking Foundations: Networking Basics
Lynda.comSep, 2019- Oct, 2024 -
CompTIA A+ (220-902) Cert Prep: 2 Putting Pieces Together
Lynda.comJul, 2019- Oct, 2024 -
CompTIA A+ (220-901) Cert Prep: 1 Core Processing
Lynda.comFeb, 2019- Oct, 2024 -
CompTIA A+ Cert Prep (220-901 and 220-902): The Basics
Lynda.comFeb, 2019- Oct, 2024 -
Certified Hardware Asset Manager Professional
IAITAMJun, 2023- Oct, 2024
Experience
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Macy's
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Retail Apparel and Fashion
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700 & Above Employee
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Senior Infrastructure implementation Specialist
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Jul 2022 - Present
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NCR
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Sharonville, OH
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Customer Engineer Senior
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May 2019 - Jun 2022
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Macys Systems and Technologies
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Springdale, OH
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Senior Analyst
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Nov 1997 - Jun 2022
Provided desktop/laptop and network support to 2500 corporate users and equipment Technical Point person for several building upgrades/remodels, including Kemper Road, Progress Place. Assistant point person for the Minooka buildout, Plus the St Louis DC upgrade (May Purchase) Lead technician responsible for assigning work, liaising with 3rd party contractors, updating management with status updates. Lead Technician on site responsible for building and maintaining working relationships with staff and customers and third party vendors. Created Powershell scripts to backup user data of Favorites, desktop and Documents folders, created multi part installation routine. Lead a team of third party and employees on the rollout and distribution of PC and related telephone equipment, Worked with technicians discovering where assets are located on the network. Developed maps for wiring vendors ensure accurate location of wires for desktop, AP and camera installation points. Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases Show less
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Assistant Scoutmaster
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Aug 2013 - Aug 2021
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PC Technician
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1996 - 1997
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PC Technician
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1994 - 1995
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Aviation maintenance Administration
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Jul 1985 - Aug 1992
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Education
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1993 - 1995
Cincinnati State Technical and Community College
AS, PC Support -
1982 - 1985
Loveland Hurst High School
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2019 -
Boy Scouts
Woodbadge, Training, Leadership
Community
