Experience

Manning Park Resort

• Canada
• Recreational Facilities
• 1 - 100 Employee

• Operations Manager

  • Apr 2020 - Present

  Oversee the contract to operate BC Parks’ campgrounds and other front country services, as well as the alpine skiing area. Oversee the contract to operate BC Parks’ campgrounds and other front country services, as well as the alpine skiing area.



Village of Harrison Hot Springs

• Infrastructure Manager

  • Aug 2017 - Nov 2022



Cultus Lake Park

• Manager of Community Services

  • Jun 2016 - Aug 2017

  • Supervise the Public Works Department of eight year-round staff and seven seasonal staff, ensuring that community facilities and infrastructure are kept in good order. • Supervise contractors such as solid waste management and recycling, parking lot enforcement, arborists, and street paving.• Preparing reports for Park Board meetings; writing Request for Proposals for contract services, and designing contracts for those services.• Serve on internal committees as the co-chair of the Occupational Health and Safety and external committees including the Solid Waste Action Team and Cultus Lake Aquatic Stewardship Strategy.• Administer an annual budget of $2.6 million.• Manage park areas, foreshore buoys, buildings, facilities, and trees.• Write funding grants.



Manning Park Resort

• Assistant General Manager

  • May 2013 - Jun 2016

  • Hands on working manager responsible for day to day operations of Manning Park Resort including 9 departments and staff housing community, 140+ staff and annual revenues in excess of $4M per annum; Recruitment, training, coaching, and terminating of employees.• Effectively manage advertising and marketing for the resort and park operations; monitor and compose postings for social media platforms, which increased Facebook likes by 30% in 1 year.• Liaise and negotiate with major suppliers and service providers; collaborate with groups, individuals, and BC Parks’ employees to develop programs including winter sport and yoga retreats, photography courses, and Park Operations in E.C Manning Provincial Park.• Cooperate with stakeholders of E.C. Manning Park such as BC Parks, Ministry of Forests, and volunteer organizations to enhance or maintain the experiences of park visitors.• Management of capital projects such as replacement of the resort phone and television systems; wireless internet system to 3 different areas of the resort; and rekeying of all building envelope and higher priority area doors after purchase.• Writing and researching plans including annual operating plans and annual reports for Park Operations; emergency preparedness plans; water system emergency plans; quality control plans; environmental management plans; start up plans; preventative maintenance schedules; and Park Visitor surveys.• Work with the resort management team to develop, price, promote, and deliver accommodation and recreation packages and special events for resort guests and park visitors, such as ski and yoga retreats, lantern festivals, and telemark ski events. • Developed guest questionnaires for all resort departments, including Accommodations, Food and Beverage, and the four recreation departments; used completed surveys to improve departmental services, programs, and initiatives.• Maintenance and minor repair of the resort internet, telephone, and television systems.



Thunder Bay Transit

• Bus Operator

  • Aug 2009 - May 2013

  • Drove public transit buses on over 60 different routes, which moved over 2M passengers per year; performed customer service with all types of passengers including those who had mental health issues. • Drove public transit buses on over 60 different routes, which moved over 2M passengers per year; performed customer service with all types of passengers including those who had mental health issues.



Lakehead University

• Canada
• Higher Education
• 700 & Above Employee

• Graduate Student

  • Sep 2008 - Dec 2012

  • Use of a wide variety of software, including MS Office.• Taught lectures on Ecotourism, Aboriginal involvement in protected areas, and public participation in provincial park planning and management.

• Research Assistant - North Shore Tourism Survey

  • Jun 2009 - Oct 2009

  • Organized a summer survey of tourists on the North Shore of Lake Superior between Nipigon and Wawa, Ontario.• Conducted a quantitative analysis of the data collected, and wrote a report for the lead investigator.



BC Wildlife Park

• Facilities Coordinator

  • Aug 2006 - Jun 2007

  • Conducted risk management surveys regularly to ensure park grounds were safely maintained for customers and staff.• Organized training for employees such as first aid and WHMIS courses.• Wrote weekly reports to Human Resources and Skills Development Canada regarding activities, training, and individual issues for the Job Creation Partnership program employees.• Utilized interpersonal and leadership skills while facilitating teambuilding with employees to reduce conflict and increase self-esteem.• Scheduling, supervising, and organizing of staff.



Aberdeen Insurance Adjusters

• Insurance Adjuster

  • Jan 2006 - Aug 2006

  • Reported to insurers regarding the potential legal liability for ski resorts and backcountry ski operations for incidents ranging from slip and falls and skier collisions to major injuries and avalanche fatalities.• Maintained and fostered relationships with ski resort and backcountry lodge staff and owners.• Attended and evaluated major insurance incidents to determine the degree of liability that the insured and insurer were exposed to. • Reported to insurers regarding the potential legal liability for ski resorts and backcountry ski operations for incidents ranging from slip and falls and skier collisions to major injuries and avalanche fatalities.• Maintained and fostered relationships with ski resort and backcountry lodge staff and owners.• Attended and evaluated major insurance incidents to determine the degree of liability that the insured and insurer were exposed to.



Sun Peaks Resort Corporation

• Nordic Ski Patroller

  • Nov 2004 - Apr 2005

  • Won a Peak Performer Award for identifying cost saving opportunities and potential revenue generating programs that would lessen the impact of the shoulder season.• Assisted with the creation of the Nordic Ski Patrol Program including the development and implementation of operating and emergency plans.• Provided first aid to injured skiers and other resort guests• Used customer service skills to ensure that skiers paid trail fees. • Won a Peak Performer Award for identifying cost saving opportunities and potential revenue generating programs that would lessen the impact of the shoulder season.• Assisted with the creation of the Nordic Ski Patrol Program including the development and implementation of operating and emergency plans.• Provided first aid to injured skiers and other resort guests• Used customer service skills to ensure that skiers paid trail fees.



Alberta Parks and Protected Areas

• Information Officer

  • May 2004 - Oct 2004

  • Provided a wide variety of information to park visitors about the protected area.• Communication with park visitors.• Computer and Cash register operation and minor repairs. • Provided a wide variety of information to park visitors about the protected area.• Communication with park visitors.• Computer and Cash register operation and minor repairs.



Manning Park Resort

• Maintenance and Tourism Positions

  • 1993 - 2004

  • Developed customer service skills while working as a Front Desk Agent, Ski Instructor, Snowshoe Guide, and Bus Driver.• Worked as a Parks Facility Operator as a collector, security, and maintenance staff• Assisted with building, vehicle, and lift maintenance.• Assisted with the maintenance and operation of the resort wastewater operations according to appropriate legislation, policies and procedures. • Developed customer service skills while working as a Front Desk Agent, Ski Instructor, Snowshoe Guide, and Bus Driver.• Worked as a Parks Facility Operator as a collector, security, and maintenance staff• Assisted with building, vehicle, and lift maintenance.• Assisted with the maintenance and operation of the resort wastewater operations according to appropriate legislation, policies and procedures.



Rocky Mountain Paddling Centre

• Administrative Assistant

  • May 2002 - Oct 2003

  • Communicated with clients and scheduled staff to provide whitewater instruction.• Provided program logistical support.• Purchasing.• Fee collection and daily accounting practices using MS Excel.• Developed and implemented a low cost marketing plan using PSAs and an online newsletter that promoted the whitewater instructional courses. • Communicated with clients and scheduled staff to provide whitewater instruction.• Provided program logistical support.• Purchasing.• Fee collection and daily accounting practices using MS Excel.• Developed and implemented a low cost marketing plan using PSAs and an online newsletter that promoted the whitewater instructional courses.



Gateway Lodge, Manning Park, BC

• Co-owner

  • Sep 1991 - Dec 1992

  • Participated in the hiring, supervising, disciplining and dismissing of staff.• Managed and trained staff to work in the lounge and ice cream parlor.• Purchasing of supplies such as liquor and food. • Participated in the hiring, supervising, disciplining and dismissing of staff.• Managed and trained staff to work in the lounge and ice cream parlor.• Purchasing of supplies such as liquor and food.