Senior Business Analyst

• Apr 2023 - Present

Project Manager

• Aug 2021 - Feb 2023

Senior Business Analyst

• Jan 2021 - Feb 2023

Business Analyst

• Apr 2019 - Jan 2021

Modernization of State Government software within the Department of Labor. Held roles as a QA Engineer, QA Lead, and Project Manager as project progressed.

Implementation Consultant

• Jul 2017 - Apr 2019

Travel to various job sites, and help with installation of Mazi ERP software suite. Travel to various job sites, and help with installation of Mazi ERP software suite.

Functional Consultant

• Jul 2014 - Jun 2017

Works in the Oracle Service Cloud software to configure the system to the individual client's needs and business cases. I have been involved in and led many different projects from small enhancement projects to Enterprise implementations. In each case, the needs have been different. This has given me the ability to work in all aspects of the software. I am the leading expert in Helix for the Social Monitor and Community Self Service tools within Oracle Service Cloud. Additionally, I have… Show more Works in the Oracle Service Cloud software to configure the system to the individual client's needs and business cases. I have been involved in and led many different projects from small enhancement projects to Enterprise implementations. In each case, the needs have been different. This has given me the ability to work in all aspects of the software. I am the leading expert in Helix for the Social Monitor and Community Self Service tools within Oracle Service Cloud. Additionally, I have experience in project management, general configurations, dynamic desktop and workflow, Service Level Agreements, analytics, knowledge base configuration, and have had the opportunity to work with application engineers to continue learning more about Customer Portal configurations. With this experience, I am able to help businesses complete projects using best practice principles to make sure they are getting the most out of their implementations. Show less Works in the Oracle Service Cloud software to configure the system to the individual client's needs and business cases. I have been involved in and led many different projects from small enhancement projects to Enterprise implementations. In each case, the needs have been different. This has given me the ability to work in all aspects of the software. I am the leading expert in Helix for the Social Monitor and Community Self Service tools within Oracle Service Cloud. Additionally, I have… Show more Works in the Oracle Service Cloud software to configure the system to the individual client's needs and business cases. I have been involved in and led many different projects from small enhancement projects to Enterprise implementations. In each case, the needs have been different. This has given me the ability to work in all aspects of the software. I am the leading expert in Helix for the Social Monitor and Community Self Service tools within Oracle Service Cloud. Additionally, I have experience in project management, general configurations, dynamic desktop and workflow, Service Level Agreements, analytics, knowledge base configuration, and have had the opportunity to work with application engineers to continue learning more about Customer Portal configurations. With this experience, I am able to help businesses complete projects using best practice principles to make sure they are getting the most out of their implementations. Show less

Technical Support

• Aug 2012 - May 2014

The IT department at the university is responsible for any and all day to day technical problems, software, and hardware installations for the staff and faculty and students. We were also responsible for maintaining the network on both the Campus Area Network (CAN) and wireless network. My responsibilities were to answer technical calls, fix problems as they were received, prioritize the order of work, research new software, hardware, and follow order processing and deployment procedures… Show more The IT department at the university is responsible for any and all day to day technical problems, software, and hardware installations for the staff and faculty and students. We were also responsible for maintaining the network on both the Campus Area Network (CAN) and wireless network. My responsibilities were to answer technical calls, fix problems as they were received, prioritize the order of work, research new software, hardware, and follow order processing and deployment procedures. Expert in printer hardware and network configuration over TCP/IP and computer hardware. I also helped the department in supporting network components such as switches, servers, cables, and peripheral devices such as smart phones. Show less The IT department at the university is responsible for any and all day to day technical problems, software, and hardware installations for the staff and faculty and students. We were also responsible for maintaining the network on both the Campus Area Network (CAN) and wireless network. My responsibilities were to answer technical calls, fix problems as they were received, prioritize the order of work, research new software, hardware, and follow order processing and deployment procedures… Show more The IT department at the university is responsible for any and all day to day technical problems, software, and hardware installations for the staff and faculty and students. We were also responsible for maintaining the network on both the Campus Area Network (CAN) and wireless network. My responsibilities were to answer technical calls, fix problems as they were received, prioritize the order of work, research new software, hardware, and follow order processing and deployment procedures. Expert in printer hardware and network configuration over TCP/IP and computer hardware. I also helped the department in supporting network components such as switches, servers, cables, and peripheral devices such as smart phones. Show less

Laborer

• Jun 2012 - Aug 2013

Worked on a number of construction projects with Kleen King and Liberty Electric over several summers. I have also worked as a landscaper for two projects that were very short term. One lasted only a day and the other lasted two days. With Kleen King, my responsibilities were to aid in the restoration efforts of the Heritage Christian School after a fire had broken out. I taped holes in the protective paper lining the marble floors, taped protective paper over piping so the painters could… Show more Worked on a number of construction projects with Kleen King and Liberty Electric over several summers. I have also worked as a landscaper for two projects that were very short term. One lasted only a day and the other lasted two days. With Kleen King, my responsibilities were to aid in the restoration efforts of the Heritage Christian School after a fire had broken out. I taped holes in the protective paper lining the marble floors, taped protective paper over piping so the painters could paint, cleaned smoke damage off of lockers, desks, and other school equipment. At the end, I moved all lockers, desks and gym equipment back to their proper locations. With Liberty Electric I gained many useful skills and a stronger knowledge of electrical configurations. I was responsible for attaching motion sensors to new lights being installed in the MSU campus dorms, removing the old lights and staging work areas so the electricians could complete the project efficiently. Show less Worked on a number of construction projects with Kleen King and Liberty Electric over several summers. I have also worked as a landscaper for two projects that were very short term. One lasted only a day and the other lasted two days. With Kleen King, my responsibilities were to aid in the restoration efforts of the Heritage Christian School after a fire had broken out. I taped holes in the protective paper lining the marble floors, taped protective paper over piping so the painters could… Show more Worked on a number of construction projects with Kleen King and Liberty Electric over several summers. I have also worked as a landscaper for two projects that were very short term. One lasted only a day and the other lasted two days. With Kleen King, my responsibilities were to aid in the restoration efforts of the Heritage Christian School after a fire had broken out. I taped holes in the protective paper lining the marble floors, taped protective paper over piping so the painters could paint, cleaned smoke damage off of lockers, desks, and other school equipment. At the end, I moved all lockers, desks and gym equipment back to their proper locations. With Liberty Electric I gained many useful skills and a stronger knowledge of electrical configurations. I was responsible for attaching motion sensors to new lights being installed in the MSU campus dorms, removing the old lights and staging work areas so the electricians could complete the project efficiently. Show less

Instructor

• Jun 2008 - Sep 2011

My responsibilities as an instructor at the gym was to teach children ranging from 5 years old to 13 years old. I helped teach the children about their bodies in space, spacial awareness, control, and many other aspects related to gymnastics. In the summers I would help teach trampoline classes and spot children in the learning of flips, and other tricks. I was also required to maintain a clean gym through some janitorial work like cleaning the bathroom, vacuuming the floors, disinfecting… Show more My responsibilities as an instructor at the gym was to teach children ranging from 5 years old to 13 years old. I helped teach the children about their bodies in space, spacial awareness, control, and many other aspects related to gymnastics. In the summers I would help teach trampoline classes and spot children in the learning of flips, and other tricks. I was also required to maintain a clean gym through some janitorial work like cleaning the bathroom, vacuuming the floors, disinfecting railings, or cleaning windows. Show less My responsibilities as an instructor at the gym was to teach children ranging from 5 years old to 13 years old. I helped teach the children about their bodies in space, spacial awareness, control, and many other aspects related to gymnastics. In the summers I would help teach trampoline classes and spot children in the learning of flips, and other tricks. I was also required to maintain a clean gym through some janitorial work like cleaning the bathroom, vacuuming the floors, disinfecting… Show more My responsibilities as an instructor at the gym was to teach children ranging from 5 years old to 13 years old. I helped teach the children about their bodies in space, spacial awareness, control, and many other aspects related to gymnastics. In the summers I would help teach trampoline classes and spot children in the learning of flips, and other tricks. I was also required to maintain a clean gym through some janitorial work like cleaning the bathroom, vacuuming the floors, disinfecting railings, or cleaning windows. Show less