Experience

Mountain High Outfitters

• Retail
• 100 - 200 Employee

• Assistant Manager/Store Manager in Training

  • Oct 2023 - Present

  Birmingham, Alabama, United States



Medium

• United States
• Online Audio and Video Media
• 700 & Above Employee

• Writer

  • Nov 2022 - Present

  This an unpaid opportunity where I write for the online publication The official pub for F.A.C.E (Foundation of African-Americans for Civic Empowerment). I write about the Black experience on topics such as racism, injustices and equality.



Regions Bank

• United States
• Banking
• 700 & Above Employee

• Fraud Monitoring

  • Sep 2021 - Oct 2023

  Manages high volume incoming calls from customers who have been compromised by fraud whether it's their account, debit, or credit card Adheres to strict verification processes and manages over 50 calls daily Analyzes large amounts of data to find patterns of fraud and anomalies Provides account maintenance within proper verification procedures with detailed notes to Corporate Security Reviews reports and individual transactions which appear suspicious to uncover possible fraudulent… Show more Manages high volume incoming calls from customers who have been compromised by fraud whether it's their account, debit, or credit card Adheres to strict verification processes and manages over 50 calls daily Analyzes large amounts of data to find patterns of fraud and anomalies Provides account maintenance within proper verification procedures with detailed notes to Corporate Security Reviews reports and individual transactions which appear suspicious to uncover possible fraudulent activity

• Financial Services Representative

  • Feb 2020 - Aug 2021

  Hoover, Alabama, United States Achieved branch target goals and educated customers on consumer and business products Helped establish individuals and families to build and execute wealth management strategies based on unique goals and objectives Provided consistent customer service and performed transactions based on needs while taking ownership of customer issues Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each… Show more Achieved branch target goals and educated customers on consumer and business products Helped establish individuals and families to build and execute wealth management strategies based on unique goals and objectives Provided consistent customer service and performed transactions based on needs while taking ownership of customer issues Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs



Woodforest National Bank

• United States
• Banking
• 700 & Above Employee

• Bank Teller

  • Jan 2019 - Feb 2020

  Hoover, AL Used critical thinking skills to handle significant cash and check deposits up to several thousand dollars daily Complied with regulatory, legal, and ethical requirements to protect bank assets Identified and reported suspicious patterns of activity to reduce money laundering Probed in understanding customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice



Vans, a VF Company

• United States
• Retail
• 700 & Above Employee

• Floor Supervisor

  • Jun 2016 - Jun 2019

  Hoover, AL Performed store opening and closing procedures while increasing sales targets from corporate Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences while holding the responsibility of Brand Manager to adhere to store standards from a visual standpoint Applied Marketing and Communication skills to be… Show more Performed store opening and closing procedures while increasing sales targets from corporate Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences while holding the responsibility of Brand Manager to adhere to store standards from a visual standpoint Applied Marketing and Communication skills to be consistent with Vans motto and brand through floorsets, window marketing and products throughout the store Show less



Tokyo Journal

• Internship

  • Jan 2015 - Apr 2015

  Anaheim, California -Helped with the editing process for the quarterly magazine release -Worked with interview questions, find advertisers, and people of interest for interviews -Worked on finding all things Japanese culture such as fashion, food, and anime while occassionally doing the same for Chinese and Korean culture



The Daily Titan

• Staff Writer

  • Jan 2014 - Dec 2014

  Fullerton, California -Worked as staff writer and occasional photographer for local stories in Orange County as well as student life -Copy editing for fact-checking other staff work as well as my own with the addition of other staff writers -Exposed to various types of writing styles which in turn aided my own role as a writer -Fashion, clubs and art were my greatest niches for writing