Experience

Cashco Financial

• Canada
• Financial Services
• 100 - 200 Employee

• Personal Account Specialist

  • Jun 2021 - Present



AAPC

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Medical Coder

  • Mar 2020 - Present



Myoutdesk Virtual Assistants

• Virtual Assistant

  • May 2016 - Oct 2016

  • In charge of a client’s paperwork and real estate transactions.• Manage client’s appointment calendar.• Handling client’s MailChimp account.• Research helpful information for client’s business.• Responsible for creating online marketing materials.• Maintains and develops client’s social media sites and posting ads online. • In charge of a client’s paperwork and real estate transactions.• Manage client’s appointment calendar.• Handling client’s MailChimp account.• Research helpful information for client’s business.• Responsible for creating online marketing materials.• Maintains and develops client’s social media sites and posting ads online.



Hongkong Shanghai Banking Corporation HDPP Inc.

• Collections Associate

  • Feb 2011 - Mar 2015

  • Contacts delinquent and/or over-limit customers via phone system to obtain payments and/or negotiate appropriate resolutions on customer accounts.• Reviews and analyzes financial situation and arranges repayment programs within procedural criteria.• Adjusts fees in accordance with company policy.• Verifies and updates customer account information. Maintains documentation of all customer contact and location information via the online collection system.• Cancels credit privileges of customers that violate purchase and payment agreements.• Ensures 100% compliance to all government regulations, policies and procedures provided.• Observes and learns the methods used in successfully collecting delinquent accounts and develops the skills that are required to meet the expectations of a collector for efficiency.• Will be measured through Quality call monitoring and a production matrix, such as Customer Commitments Received against Customer Commitments Fulfilled.• Participates in team meetings and activities, promotes team spirit and cohesiveness.• Demonstrates adherence to Core Standards of Behavior.• Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Performs other related duties as assigned.