Experience

General Aeronautics Pvt Ltd

• India
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Field Support Manager

  • Jul 2022 - Present

  Gurugram, Haryana, India Provide End to end-field support for post-sales activities. Drone operation center planning and setup. Provide product feedback to internal stakeholders in the organization for product improvement. Track and manage retrofit and change. Define metrics for the overall project management and support of the company in alignment with the strategic objectives of the company. Develops and implement methods to record, assess, and analyze customer feedback. Work closely with… Show more Provide End to end-field support for post-sales activities. Drone operation center planning and setup. Provide product feedback to internal stakeholders in the organization for product improvement. Track and manage retrofit and change. Define metrics for the overall project management and support of the company in alignment with the strategic objectives of the company. Develops and implement methods to record, assess, and analyze customer feedback. Work closely with company leadership to ensure high-level performance goals are met, business objectives are achieved, and a customer-first culture is built. Serve as cost management and ensure delivery of quality products and services to customers. Ensure the preparation of timely and high-quality progress reports, program reports, and other business intelligence reports.

• Field Support Manager

  • Jul 2022 - Present

  Gurugram, Haryana, India



GreyOrange

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Support Engineer

  • Apr 2019 - Jun 2022

  Gurugram, Haryana, India Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem. Solve system issues through to resolution, within agreed time limits. Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide… Show more Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem. Solve system issues through to resolution, within agreed time limits. Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients.

• Senior Service Engineer

  • Jun 2014 - May 2022

  Gurgaon, India Handling customer complaint or an incident such as a breakdown. Communicating courteously with the customer by telephone, email or face to face. Taking the customer and managers feedback to improve customer services. Identification of the system problem in a proactive manner. Maintain the uptime as per the service level agreement. Understand the customer problem and provide solutions. Spare and part planning for the site. Coordinating and timely submission of… Show more Handling customer complaint or an incident such as a breakdown. Communicating courteously with the customer by telephone, email or face to face. Taking the customer and managers feedback to improve customer services. Identification of the system problem in a proactive manner. Maintain the uptime as per the service level agreement. Understand the customer problem and provide solutions. Spare and part planning for the site. Coordinating and timely submission of feedback to the development team for the site issues. Effectively and accurately communicating the relevant Information to the manager and team. Ensure the client needs are met in a timely and in cost-effective manner. Reduce downtime by taking proactive action. Planned work and determine the appropriate tools and equipment.

• Field Service Engineer

  • May 2014 - Jan 2015

  Gurgaon, India Handling customer complaint or an incident such as a breakdown. Communicating courteously with the customer by telephone, email or face to face. Taking the customer and managers feedback to improve customer services. Identification of the system problem in a proactive manner. Maintain the uptime as per the service level agreement. Understand the customer problem and provide solutions. Spare and part planning for the site. Coordinating and timely submission of… Show more Handling customer complaint or an incident such as a breakdown. Communicating courteously with the customer by telephone, email or face to face. Taking the customer and managers feedback to improve customer services. Identification of the system problem in a proactive manner. Maintain the uptime as per the service level agreement. Understand the customer problem and provide solutions. Spare and part planning for the site. Coordinating and timely submission of feedback to the development team for the site issues. Effectively and accurately communicating the relevant Information to the manager and team. Ensure the client needs are met in a timely and in cost-effective manner. Reduce downtime by taking proactive action. Planned work and determine the appropriate tools and equipment.