Experience

Utah Department of Government Operations

• United States
• Government Administration
• 1 - 100 Employee

• Technical Support Specialist II

  • Oct 2022 - Present



Planstin Administration

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Application Support Specialist

  • Mar 2022 - Oct 2022



Intermountain Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• System Support Intern

  • Apr 2021 - Mar 2022

  Perform onsite analysis, diagnosis, and resolution of information technology problems (computers, networks, IP phones, wireless, printers, scanners, etc.), recommend and implement corrective solutions. Support other teams to resolve issues, install, configure, test, maintain, monitor, and troubleshoot end-user workstations that relate to hardware and software. Resolve and document resolutions of service desk incidents and requests as specified. Ensure that key stakeholders both inside and outside of Information Systems are updated on project status, issues, barriers, etc.… Create and maintain critical support documentation in the enterprise defined knowledge repository. Implement enterprise defined security policies (hardware and software) and the monitoring of compliance for users, systems and devices. Show less



Southern Utah University

• United States
• Higher Education
• 700 & Above Employee

• IT Technician

  • May 2017 - Apr 2021

  Started out with basic duties like taking calls, dealing with customer support, creating and caring out work orders placed by SUU faculty, staff, and students. Additional responsibilities I accumulated throughout my time there were: working with different departments’ network administrators, general computer maintenance, support with hosting machines in a network, onboarding onto campus internet, and general end-user support. I became supervisor in 2019. Additional Responsibilities: Ensure technicians are professional, knowledgeable, and complete work orders in an efficient and timely manner, all training of new hires, and resolved personal as well as professional conflict or concerns. Show less



Go Green Enterprises

• 506 N 200 W St, Cedar City, UT 84721

• Christmas light crew member

  • Oct 2015 - Nov 2015

  I would put Christmas lights on roofs, houses, and in the yard. Also would have to deal with customer satisfaction and questions. I would put Christmas lights on roofs, houses, and in the yard. Also would have to deal with customer satisfaction and questions.



Cedar City Aquatic Center

• 2090 W Royal Hunte Dr, Cedar City, UT 84720

• Kayak Rental / Janitorial

  • May 2015 - Oct 2015

  I cleaned, maintained, and rented out kayaks during the summer, The rental process required talking to customers, having them sign papers, and having to enforce rules. In the fall I was moved to janitorial. Cleaning floors and bathrooms. I cleaned, maintained, and rented out kayaks during the summer, The rental process required talking to customers, having them sign papers, and having to enforce rules. In the fall I was moved to janitorial. Cleaning floors and bathrooms.



Ninja Steakhouse

• United States
• Restaurants
• 1 - 100 Employee

• Dishwasher / Cook

  • May 2014 - Aug 2014



Clark Landscaping

• N/A

• Landscaper

  • May 2013 - Aug 2013

  I did general landscaping, including cutting grass, watering plants, weeding, redecorating, planting, filling in holes, and driving off road vehicles. I did general landscaping, including cutting grass, watering plants, weeding, redecorating, planting, filling in holes, and driving off road vehicles.