Experience

National Car Parks Limited

• United Kingdom
• Facilities Services
• 400 - 500 Employee

• Sales and Marketing Director

  • Oct 2022 - Present

• Head Of Commercial

  • Mar 2020 - Dec 2022

• Head Of Sales

  • May 2019 - Dec 2022

• Head Of Operations

  • Oct 2016 - May 2019



National Car Parks Limited

• United Kingdom
• Facilities Services
• 400 - 500 Employee

• Senior Business Manager

  • May 2013 - Oct 2016

  Deliver Ebitda budget for 46 car parks in Central LondonControllable spend of £1.8mManage London’s property portfolio from Landlord to superior LandlordProject Delivery, internal processes improvement, budget cost control.Business strategy Implementation.Forecasting and Last best estimate throughout the financial year.Key Corporate client meetings/opportunities/management contract negotiations.Affiliate partnership relationshipsInstitute of leadership management level 5, Leadership, presentation, negotiation, strategy.Media trained (Mediafirst) last refresher 14/07/2014.Identify core performing sites with improvement implementation plans.Lead and manage a team of 109 colleagues.Heads of Terms and sub-let delivery.Implement new technology platforms to deliver core trade.Tribunal exposure/Appeal hearing/Disciplinary hearing and investigation trained.Succession planning.Tender process and delivery.Debt recovery.

• Business/Operation Manager

  • Feb 2009 - Apr 2013



National Car Parks Limited

• United Kingdom
• Facilities Services
• 400 - 500 Employee

• Business Manager

  • Feb 2009 - May 2013

  Invest in infrastructure to drive customer experience and change. Set and achieve commercial targets to influence the P&L. P & L responsible and management for sixteen car parks including 50 colleges. Developing and maintaining strong relations larger corporate customers. Conducting regular team meetings and briefing sessions to drive standards. Personal Development Program quarterly appraisals of management staff. Overseeing and where appropriate, recruiting and inducting new staff, including the Management of the probationary period review process to ensure colleges are capable of Performing to the standard expected by the Company. Deputising for the Head of Operations in their absence. Driving first class Customer Service within the business and resolving customer complaints with corrective action to prevent the incident reoccurring. Developing and maintaining good relations with all relevant regulatory authorities and local Businesses. Placing crime preventative measures to control crime. Monitoring the appearance of the designated car park, taking action to ensure that the car parks are clean, safe and working. Ensuring compliance with relevant quality and management standards, and company Compliance procedures by regular reviews and audits. Company standards are achieved and maintained (including clean, safe and working). Maintaining the agreed operational processes so as to protect the Company’s interests and assets, including revenue collection, cash handling and banking. Controlling overtime, absence, staff hours to ensure payroll budget is not exceeded. Regularly monitoring competitor’s activities and take the appropriate action to compensate. Ensuring revenues are reconciled with transaction records. Adhering to procedures for handling and banking cash, Health and Safety and quality and Responsibility for taking reasonable care for the health and safety of yourself and others. Strategy planning quarterly and annually.



Glyn Hopkin

• Sales Manager

  • Feb 2001 - Feb 2009

  Managing a sales team and to deliver a monthly target of £100K Ebitda. Delivering annual turnover of £14 million. Customer service scoring to achieve manufactures quarterly bonus. Stock replenishment and showroom brand standards. Conducting regular team meetings and briefing sessions to drive standards. Pricing and deal collating. FSA compliant. Driving first class Customer Service within the business and resolving customer complaints with corrective action to prevent the incident reoccurring. Controlling Costs to ensure budget targets are achieved. Driving first class Customer Service within the business and resolving customer complaints with corrective action to prevent the incident reoccurring. Conducting daily team meetings and briefing sessions to drive sales and standards. Deputising for the Brand Manager in their absence. New car ordering with a 90 day sale and no return. Trade/Part Exchange budget achieved monthly. Weekly negotiation with the Parts/Service departments to reduce costs.