Experience

Symplicity

• United States
• Software Development
• 200 - 300 Employee

• Systems Engineer

  • Jun 2021 - Present

  Works closely with clients and project managers to deliver cloud infrastructure, single sign-on & API implementations, and automate solutions.

• Technical Client Support

  • Aug 2018 - Jun 2021

  • Answering tickets and answered phone calls using Zendesk for tier 1 & 2 support• Helping plan and implement new ideas, projects, and development• Performing application migrations from on-premises servers to Amazon Web Services (AWS)• Analysing performance of sites on AWS, planning and executing maintenance improvements• Using Transact-SQL for querying databases for custom client reports• Using version control, ASP.NET MVC views, and CSS frameworks to customise client sites• Identifying, reproducing, classifying, reporting, and tracking software issues with Jira Show less



Tyack Health

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• IT Support

  • Dec 2016 - Aug 2018

  • Worked with a developer to build and maintain the company website • Used Mailchimp to send monthly newsletters • Provided thorough documentation and taught practitioners how to avoid future problems • Set up and maintained network hardware devices e.g. printers, HICAPS terminals, PCs, etc. • Managed users in Active Directory • Worked with a developer to build and maintain the company website • Used Mailchimp to send monthly newsletters • Provided thorough documentation and taught practitioners how to avoid future problems • Set up and maintained network hardware devices e.g. printers, HICAPS terminals, PCs, etc. • Managed users in Active Directory