Tristan Roberts

Veteran Services Tech Support Lead at LearnKey
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • CCNA
    Cisco
    Jun, 2020
    - Oct, 2024
  • CompTIA A+ ce
    CompTIA
    Feb, 2014
    - Oct, 2024
  • CompTIA Network+ ce
    CompTIA
    May, 2014
    - Oct, 2024
  • CompTIA Security+ ce
    CompTIA
    Jun, 2014
    - Oct, 2024
  • Microsoft Office Specialist
    Microsoft

Experience

  • LearnKey
    • Italy
    • Education Administration Programs
    • Veteran Services Tech Support Lead
      • Aug 2014 - Present

      • Veteran Services Technical Support Lead a. Help desk/ level 1and 2 technical support for all LearnKey customers/ Veteran Service Department b. Troubleshoot level 1/2 issues with LearnKey as well as other supported programs c. Remotely participated in software testing, program upgrades, customer assistance, office network issues via VPN, policy and security implementation • Veteran Services Tutor/Mentor a. First line of Technical support for all veterans in the program b. Interacted daily with veterans providing additional resources, study tips, virtual demonstrations, best test taking practices, and much more to assist with exam prep c. Hosted 2 weekly virtual tutor sessions for veterans struggling with curriculum d. Conducted mock interviews for BO (Blue Ocean) students, to help prepare for upcoming job interviews e. Facilitated the construction of the veteran exclusive forum of which I am the system administrator • LearnKey Production Consultant a. Gave valuable feedback from a student perspective as to the increased improvement of our curriculum b. Created instructional tutorials for the benefit of current as well as future students. c. Appeared in promotional videos to reiterate ongoing assistance for veterans

    • Student
      • Sep 2013 - Jun 2014

      Display the knowledge necessary to obtain my IT certifications, then move forward to work with Learn-key and assist other veterans in attaining their goals. Have recently obtained A+, Network+, Security+, as well as the Microsoft Office Specialist Word, Excel, and Outlook certifications. Display the knowledge necessary to obtain my IT certifications, then move forward to work with Learn-key and assist other veterans in attaining their goals. Have recently obtained A+, Network+, Security+, as well as the Microsoft Office Specialist Word, Excel, and Outlook certifications.

  • US Navy
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Hospital Corpsman
      • 2002 - 2006

      Served in a multitude of task during my time including providing medical services in a combat zone, assisting in education and training of BLS (basic Life Support), EMT(Emergency Medical Technician) and many other certifications of military personal as well as civilian. Served in a multitude of task during my time including providing medical services in a combat zone, assisting in education and training of BLS (basic Life Support), EMT(Emergency Medical Technician) and many other certifications of military personal as well as civilian.

Education

  • Arizona Western College
    Associate's Degree, Business Administration and Management,
    2012 - 2013
  • USN Hospital Corpsman school
    Medicine/ Field Medicine
    2002 - 2006

Community

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