Experience

Seertech Solutions

• Australia
• Software Development
• 1 - 100 Employee

• Client Engagement Manager

  • Oct 2013 - Present

  Act as a consultant for each client to maintain proper training programs and system governance. Act as a project manager and consultant for each client to gather, document and define requirements for new training programs and initiatives. Provide system development support for new client implementations. Provide initial trouble support to all US clients. Act as a consultant for each client to maintain proper training programs and system governance. Act as a project manager and consultant for each client to gather, document and define requirements for new training programs and initiatives. Provide system development support for new client implementations. Provide initial trouble support to all US clients.



tw telecom

• United States
• Telecommunications
• 700 & Above Employee

• Learning Management System and Vendor Manager

  • Mar 2008 - Oct 2013

  Lead System Administrator for tw telecom's Learning Management system. Managed all vendors related to training cost, payment, and coordination of course logistics.

• Service Delivery Manager

  • Feb 2005 - Mar 2008

  Manager of the Infrastructure Service Delivery Provisioning team. Ensured timely test and turn up, ordering, design and inventory for all twt internal network services, including network groom activity and capacity management.

• Business Analyst

  • Oct 2003 - Feb 2005

  Supported the business with process improvements by providing analysis in problem areas. Provided Corporate Operations scorecard support improvements.

• Sr. Operations Planner

  • Jul 2001 - Oct 2003

  Supported Maintenance and Service Delivery organizations with process development and improvement. Interacted with the business to provide understanding of new products and influence the business to utilize the best business practices.

• Technical Support Engineer

  • Apr 2000 - Jul 2001

  Developed and maintained a training curriculum for all new technicians in the National Operation Center. Maintained an additional curriculum to keep the established technicians trained and updated on new policies, procedures, equipment and systems needed to perform their job function. Developed and maintained a Quality Measurement program to evaluate all personnel on performance related to Customer trouble tickets.

• Maintenance Network Analyst II

  • Sep 1997 - Apr 2000

  First point of contact for customer complaints, network and circuit troubles.