Experience

AquaTech Swim

• United States
• Spectator Sports
• 1 - 100 Employee

• Operations Manager

  • Mar 2020 - Present



Sunglass Hut

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Operations Manager

  • Sep 2017 - Sep 2018



Budget Van Lines Inc.

• United States
• Truck Transportation
• 1 - 100 Employee

• Director of Sales and Client Services

  • Sep 2016 - Mar 2017



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Manager

  • Mar 2013 - Jun 2016

  - Daily oversight of 10 sales managers and 300 sales associates offering premium digital content- Coordinate and directly supervise all hiring, training, and staff-related issues, acting as HR liaison- Run largest, most profitable monthly campaigns for DirecTV and AT&T in general market sales ops- Monitor down-to-the-second productivity trends, setting and executing long term strategic goals based on hundreds of key performance indicators and algorithmic evaluators- Evaluate potential new sales locations in 5 states, scouting facilities, organizing job fairs to identify and recruit top-tier sales candidates- Acted as Client Service Manager for my program as well as multiple other DTV and ATT programs within VXI. Show less

• Sr. Sales Supervisor

  • Apr 2011 - Mar 2013

  Effective management of 20-person sales team leading national performance month to month - Active point of contact for up to 170 Sales Associates and 7 Sales Supervisors - Consistently maintain top-tier quality assurance rating, ensuring positive client relations - Top-ranking sales supervisor in over 40 different key performance indicators



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Account Associate

  • Mar 2010 - Apr 2011

  Energetically sell subscription services via direct one-on-one phone interaction with customers •Consistent #1 monthly associate based on both sales figures and client satisfaction Energetically sell subscription services via direct one-on-one phone interaction with customers •Consistent #1 monthly associate based on both sales figures and client satisfaction



The Conga Room

• Entertainment Providers
• 1 - 100 Employee

• Box Office Manager

  • Nov 2008 - Jan 2010

  Hiring, training, and scheduling all sales and box office staff members •Oversight of all ticket operations, including daily door and presale ticket counts for special events •Balancing and consolidating daily ticket counts with corresponding monetary counts from club operations •Provide front-door customer service for nightly traffic of roughly 800-1,000 nightly guests Hiring, training, and scheduling all sales and box office staff members •Oversight of all ticket operations, including daily door and presale ticket counts for special events •Balancing and consolidating daily ticket counts with corresponding monetary counts from club operations •Provide front-door customer service for nightly traffic of roughly 800-1,000 nightly guests



Mavericks Gym

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Assistant General Manager

  • Feb 2005 - Oct 2008

  Responsible for daily maintenance, operations, and oversight of 80,000 sq. ft. athletic facility •Hiring and training all floor staff, issuing regular performance reviews Responsible for daily maintenance, operations, and oversight of 80,000 sq. ft. athletic facility •Hiring and training all floor staff, issuing regular performance reviews



TR's Bar and Grill

• Concord, California

• Assistant Manager

  • Aug 2002 - Feb 2005

  Assisting in overall operations, including scheduling, bookkeeping, hosting, and kitchen Assisting in overall operations, including scheduling, bookkeeping, hosting, and kitchen