Chief of Operations

• Jul 2022 - Present

Process Improvement Manager

• Sep 2021 - Jul 2022

Customer Success Relationship Director

• May 2018 - Sep 2021

Califrais is a one-stop-shop, which enables restaurants to source all their fresh & local produce online for next day delivery; on average our clients reduce their number of suppliers from 6 to 1. Our buying and tech teams have an ambitious eco-friendly goal: offer 70% of locally sourced or organic produce to all our clients by 2021. Our fleet of delivery vehicles also run on Natural Gas! Following my previous position as Sales Director, we identified the need from our clients to be… Show more Califrais is a one-stop-shop, which enables restaurants to source all their fresh & local produce online for next day delivery; on average our clients reduce their number of suppliers from 6 to 1. Our buying and tech teams have an ambitious eco-friendly goal: offer 70% of locally sourced or organic produce to all our clients by 2021. Our fleet of delivery vehicles also run on Natural Gas! Following my previous position as Sales Director, we identified the need from our clients to be provided a special care. We decided to split this department into two instead, creating the Customer Success team. As a new challenge, I had to developed the customer care & customer retention methods. Leading a team of 4 people, I designed their portfolios and gave them the flexibility to impact on prices and product quality, trading with our suppliers in Rungis as well as with our own clients in Paris. Due to the managerial position, I had to modelled my own KPI's and exposed them to the executive members. This position allowed me to approached from a broad perspective every branches of the company and helped the CEO and COO in their desire to encourage a smooth communication and articulation amongst the teams.

Sales Director

• Sep 2017 - Jun 2018

In Pairs with the COO, I was in charge of Building an overall Sales prospection and closing process oriented towards Parisian Restaurants. Starting from scratch we: - Remodelled our Internal Tracking System - Created frames & reporting processes - Tested and confirmed closing methods Through the management of 6 people, I managed to multiply by 3 the number of restaurants using Califrais as their major fresh produce provider

Lead Job Department Consultant

• Jan 2017 - Mar 2017

Following my 6 months' internship as part of the CEI Dublin team, I decided to acquire more responsibility, leading the Job department : - Representing the CEI Dublin during networking and meetings with former and potential partners - Selecting candidates through the entire recruitment process - Placing European candidates from 18 years old in Hotel, catering and sales jobs throughout Dublin - Prospecting, cold calling and visiting existing partners companies in order to open… Show more Following my 6 months' internship as part of the CEI Dublin team, I decided to acquire more responsibility, leading the Job department : - Representing the CEI Dublin during networking and meetings with former and potential partners - Selecting candidates through the entire recruitment process - Placing European candidates from 18 years old in Hotel, catering and sales jobs throughout Dublin - Prospecting, cold calling and visiting existing partners companies in order to open placements in new fields and locations - Attracting, building and maintaining Partners’ strong long lasting business relationships - Working in tandem with the Internship Department, reviewing CV's and placing students - Supervising groups of students during their stay in Dublin (3 to 8 weeks) - Achieving deadlines - Managing complaints efficiently

Business Development Intern

• Jul 2016 - Dec 2016

As part of my last year Master's Degree, I joined the CEI Dublin as their business developer. Active member of a small team, the range of my missions varies as I further assess the Irish environment : - Build relationships and expand our range of employment partners - Interviewing candidates - Correcting and/or translating CVs - Placing students in Jobs and Internships - Following up the candidate's progress throughout their placement in the company via phoning, emailing… Show more As part of my last year Master's Degree, I joined the CEI Dublin as their business developer. Active member of a small team, the range of my missions varies as I further assess the Irish environment : - Build relationships and expand our range of employment partners - Interviewing candidates - Correcting and/or translating CVs - Placing students in Jobs and Internships - Following up the candidate's progress throughout their placement in the company via phoning, emailing and direct contacts - Using sourcing methods and database, to identify our employment partner's needs - Developing and maintaining the database up to date

Business Development Intern

• Nov 2015 - Apr 2016

As part of my 2nd year Master's Degree, I joined Califrais as their Business Developer. My tasks evolved during my 5 months internship as I further absorb the Company's core values : - Developing the company abroad. - Creating and maintaining commercial relationships with Parisian clients, through a phoning process and direct appointments. - Participating in… Show more As part of my 2nd year Master's Degree, I joined Califrais as their Business Developer. My tasks evolved during my 5 months internship as I further absorb the Company's core values : - Developing the company abroad. - Creating and maintaining commercial relationships with Parisian clients, through a phoning process and direct appointments. - Participating in the company decision process through strategy meeting. - Finding and creating relationships with new suppliers. - Mentoring and training the following intern. Show less As part of my 2nd year Master's Degree, I joined Califrais as their Business Developer. My tasks evolved during my 5 months internship as I further absorb the Company's core values : - Developing the company abroad. - Creating and maintaining commercial relationships with Parisian clients, through a phoning process and direct appointments. - Participating in… Show more As part of my 2nd year Master's Degree, I joined Califrais as their Business Developer. My tasks evolved during my 5 months internship as I further absorb the Company's core values : - Developing the company abroad. - Creating and maintaining commercial relationships with Parisian clients, through a phoning process and direct appointments. - Participating in the company decision process through strategy meeting. - Finding and creating relationships with new suppliers. - Mentoring and training the following intern. Show less

Intern in Commercial Trades

• Jun 2014 - Sep 2014

As part of my third year degree in Administration and International Trades, my internship consisted in undertaking a survey regarding the evolution of economic relations with the Andean Community and the European Union. I also assisted the Bolivian National Chamber of Commerce in organising trade fairs. The purpose was to further energise commercial relationships between Bolivian companies and foreign firms. As part of my third year degree in Administration and International Trades, my internship consisted in undertaking a survey regarding the evolution of economic relations with the Andean Community and the European Union. I also assisted the Bolivian National Chamber of Commerce in organising trade fairs. The purpose was to further energise commercial relationships between Bolivian companies and foreign firms.