Executive Assistant

• Aug 2023 - Present

Administrative Assistant

• Apr 2021 - Aug 2023

• Manage a variety of media service requests for real estate and commercial projects.• Increase efficiency of company by developing new or improved office procedures• Analyze and streamline communication for company executive.• Act as main point of contact for clients and internal team to process customer, product or process inquiries.• Organize and optimize staff and company executive schedules, problem-solving on-site issues as needed.• Prepare and proofread correspondence and meeting minutes.• Oversee data-entry of end-of day summary reports and maintenance of client database.• Oversee invoices and payment collections. Show less

Account Manager/Tour Consultant, Business Development

• Jul 2019 - Mar 2020

• Worked with Junior High and High School teachers in Alberta and the Girl Guides of Canada to create educational travel programs. • Helped clients through email, phone, online presentations, and in-person meetings. • Prospected new relationships and territory growth opportunities, while managing existing client relationships. • Utilized active listening and product knowledge to provide guidance that best met their needs • Converted leads through outbound calls and in-person events • Analyzed data from Power BI to strategically win key competition accounts. • Tracked, analyzed, and interpreted market insights data to create reports, develop new outreach strategies, and improve sales conversion. • Collaborated with domestic and international teams to provide excellent customer experience. Show less

Main Street Car Free Day Coordinator

• Sep 2018 - Jun 2019

• Worked to help local communities engage with one another and their local businesses in the spirit of reducing carbon emissions. • Collaborated with 6 coordinators (Green Team, Mobile Logistics, Zone Leads, Donations, Entertainment, Vendors) and our director. • Reached out to communities for recruitment through social media and online forums. • Communicated with 150+ volunteers through email and in-person to organize volunteer schedules in accordance with division role needs, volunteer preferences and availabilities. • Managed 150+ volunteers during festival and gave further instructions as division needs changed. Show less

UBC and Downtown Seasonal Tour Guide

• Jan 2017 - Jun 2019

• Built tour routes for groups of 8-12 Japanese high school students. • Encouraged students to interact and train their English conversational skills. • Ensured inclusiveness among English Second Language (ESL) students by listening and engaging interests in discussion sessions. • Built tour routes for groups of 8-12 Japanese high school students. • Encouraged students to interact and train their English conversational skills. • Ensured inclusiveness among English Second Language (ESL) students by listening and engaging interests in discussion sessions.

Assistant Manager

• Jan 2018 - Dec 2018

• Planned and delegated tasks for 5-6 staff per shift in a dynamic, fast-paced environment.• Handled inventory orders, bank deposits, daily sales reports and all client inquiries and complaints.• Trained 15+ staff on workplace guidelines, food-prep, service line, and cashier duties.• Ensured standards were kept at all times and time was managed efficiently.

Food Server

• Nov 2017 - Dec 2017

• Served 40+ customers a day through food-prep and either the service line or as cashier.

Box Office Agent

• Jul 2018 - Nov 2018

• Conducted in-person sales for events averaging 200-54,000 attendees. • Used Ticketmaster's ticketing software. Balanced cash and credit card sales accounts. • Exercised professionalism and problem solving skills to satisfy customer concerns. • Conducted in-person sales for events averaging 200-54,000 attendees. • Used Ticketmaster's ticketing software. Balanced cash and credit card sales accounts. • Exercised professionalism and problem solving skills to satisfy customer concerns.

Student Fundraiser

• Jun 2016 - Jul 2016

• Called alumni to update account information and discuss available scholarships and bursaries. • Utilized active listening to provide relevant consultation on funding programs and communicate importance of alumni participation. • Worked with the team to achieve outreach and donations targets. • Called alumni to update account information and discuss available scholarships and bursaries. • Utilized active listening to provide relevant consultation on funding programs and communicate importance of alumni participation. • Worked with the team to achieve outreach and donations targets.