Trishael Lal

Call Center Manager at TKW Research Group
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Contact Information
us****@****om
(386) 825-5501
Location
Suva, Central, Fiji, FJ

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Experience

  • TKW Research Group
    • Australia
    • Market Research
    • 100 - 200 Employee
    • Call Center Manager
      • Apr 2022 - Present

    • Call Center Manager
      • Apr 2022 - Present

  • Pacific Centrecom (Fiji) Limited
    • Fiji
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Various Roles (Call Center Manager, Operations Manager, Campaign Manager & Team Leader)
      • May 2017 - Apr 2022

      Accomplished Call Center Manager with five years of experience overseeing and optimizing the operations of call centers. Successfully managed multiple campaigns, including customer care and aviation accounts, demonstrating my ability to adapt to diverse industries and effectively meet organizational goals. Successfully led teams of agents to achieve and exceed key performance indicators (KPIs) and customer service metrics. By implementing effective workforce management strategies, I have ensured optimal staffing levels and minimized wait times, resulting in improved customer satisfaction scores. Show less

  • Mindpearl
    • South Africa
    • Outsourcing/Offshoring
    • 500 - 600 Employee
    • Various Roles (Senior Operations Controller, Team Leader & Customer Care and Sales Agent)
      • Oct 2012 - May 2017

Education

  • The University of the South Pacific
    Postgraduate Certificate in HRM, Human Resources Management/Personnel Administration, General
    2021 - 2022
  • The University of the South Pacific
    Professional Diploma in Business Management, A+
    2020 - 2020
  • The University of the South Pacific
    Master of Business Administration - MBA, Business Administration and Management, General
    2021 -

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