Experience

US Marine Corps
• Military
• 300 - 400 Employee
• Management Analyst

  • Nov 2013 - Present


ADNET Systems, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• DATABASE SYSTEM ADMINISTRATOR II

  • Oct 2012 - Present

  Reports to the Employee and Organizational Excellence Branch Chief as the administrative and functional lead for the System for Administration, and Educational Resources for NASA (SATERN). Primary liaison and first-line support for the Learning Management System (LMS) Program office for business process improvements with active participation in problem identification and resolution. • Installs new software releases, system upgrades, and resolves software related problems • Provides training to SATERN users and administrators • Provides training support to the Computer Training Center by teaching classes such as New Employee IT Orientation and Individual Development Plan (IDP) training • Change Management Team Lead and Functional Team Lead for two major SATERN upgrades • Provides custom, ad-hoc reports for customers based on business need • Creates SATERN Administrator user accounts, following the approval processes mandated by the Agency and Administrator user account requirements • Support and attend training for the LMS to assess and resolve operational and service issues at all levels • Promote and monitor administrative use of LMS business rules and procedures • Uploads, tracks and reports all federally mandatory training for Civil Servant and Contractor populations at NASA HQ • Metrics That Matter (MTM) Administrative Lead for NASA Headquarters • Interface between SATERN and MTM to ensure the successful upload of classes, surveys are being sent out, and generate reports based upon the results of the surveys • Back-up system administrator for NASA Headquarters interactive web-based training calendar: upload classes, input and update data, and advertise classes



Craig Technologies

• United States
• Defense and Space Manufacturing
• 100 - 200 Employee

• DATABASE SYSTEM ADMINISTRATOR II

  • Jul 2009 - Sep 2012

  Reports to the Employee and Organizational Excellence Branch Chief as the administrative and functional lead for the System for Administration, and Educational Resources for NASA (SATERN). Primary liaison and first-line support for the Learning Management System (LMS) Program office for business process improvements with active participation in problem identification and resolution. • Installs new software releases, system upgrades, and resolves software related problems• Provides training to SATERN users and administrators• Provides training support to the Computer Training Center by teaching classes such as New Employee IT Orientation and Individual Development Plan (IDP) training• Change Management Team Lead and Functional Team Lead for two major SATERN upgrades• Provides custom, ad-hoc reports for customers based on business need• Creates SATERN Administrator user accounts, following the approval processes mandated by the Agency and Administrator user account requirements• Support and attend training for the LMS to assess and resolve operational and service issues at all levels• Promote and monitor administrative use of LMS business rules and procedures• Uploads, tracks and reports all federally mandatory training for Civil Servant and Contractor populations at NASA HQ• Metrics That Matter (MTM) Administrative Lead for NASA Headquarters• Interface between SATERN and MTM to ensure the successful upload of classes, surveys are being sent out, and generate reports based upon the results of the surveys• Back-up system administrator for NASA Headquarters interactive web-based training calendar: upload classes, input and update data, and advertise classes

• COMPUTER TRAINING CENTER (CTC) TRAINING COORDINATOR

  • Nov 2008 - Jun 2009

  Reported to the HITSS Contract Customer Service Manager; provided training, technical, and administrative support for the Computer Training Center at NASA Headquarters.• Managed the CTC calendar for class schedules, CTC Manager desk side appointments, and classroom reservations• Maintained CTC student training library with scheduled inventory audits• Created training packets for CTC classes, including presentations, forms, policies, and procedures• Completed monthly in-depth CTC Excel report on class attendance, customer surveys, and other data• Assisted CTC Manager with NASA Headquarters-wide Microsoft Office Suite Upgrades (MS Office 2003 and MS Office 2007) – reserved rooms for additional training sessions, acted as first line point of contact for inquiries, answered customers’ questions, and provided backup training support• CTC SATERN administrative lead - created new classes and workshops in SATERN, registered customers for training in SATERN, and provided completion training certificates• Provided world-class customer service to all employees and NASA customers



Caroline County Treasurer Office

• Customer Service Rep

  • May 2008 - Nov 2008

  Reported to Treasurer, Caroline County; provided outstanding customer service, provided administrative and basic accounting support. Reported to Treasurer, Caroline County; provided outstanding customer service, provided administrative and basic accounting support.