Experience

Glofox
• Ireland
• Software Development
• 1 - 100 Employee
• Client Advocate

  • Jan 2022 - Present


Zen Planner

• United States
• Software Development
• 1 - 100 Employee

• Client Advocate

  • Jun 2021 - Jan 2022

• Customer Success

  • Jun 2021 - Jan 2022



Advocate Aurora Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Account Representative

  • Oct 2016 - Jun 2021

  -Patient scheduling for neuropsychology department -Assist patients and doctors with queries and concerns related to scheduling -Knowledgeable with information regarding insurance programs, policies and funding sources -Customer service including conflict resolution and problem solving -Patient scheduling for neuropsychology department -Assist patients and doctors with queries and concerns related to scheduling -Knowledgeable with information regarding insurance programs, policies and funding sources -Customer service including conflict resolution and problem solving



The Walking Company

• Australia
• Retail
• 1 - 100 Employee

• Assistant Manager

  • 2014 - 2017

  -Supervised and trained sales associates, including recruitment, networking and onboarding -Managed sales floor and drove business through exceptional customer care -Continually met or exceeded associate sales goals, including top sales rep for four quarters -Conducted interviews for potential new employees -Supervised and trained sales associates, including recruitment, networking and onboarding -Managed sales floor and drove business through exceptional customer care -Continually met or exceeded associate sales goals, including top sales rep for four quarters -Conducted interviews for potential new employees



85th and Quaker Pet Hospital

• Veterinary Technician

  • 2012 - 2014

  -Recommended products and met animal supply sales goals -Maintained detailed patient records and patient scheduling -Provided patients’ physical examinations, including dental procedures, vaccinations, blood draws, filled prescriptions and assisted in surgeries -Provided emotional support and empathy for patient owners during difficult visits -Recommended products and met animal supply sales goals -Maintained detailed patient records and patient scheduling -Provided patients’ physical examinations, including dental procedures, vaccinations, blood draws, filled prescriptions and assisted in surgeries -Provided emotional support and empathy for patient owners during difficult visits



Meadowbrook Golf Course

• United States
• Spectator Sports
• 1 - 100 Employee

• Pro Shop Attendant

  • 2011 - 2013

  -Maintained and managed inventory, including mitigated product loss via inventory control -Controlled pro shop visual standards with product displays and graphics -Managed training of new employees -Consistently met sales goals of pro shop items -Maintained and managed inventory, including mitigated product loss via inventory control -Controlled pro shop visual standards with product displays and graphics -Managed training of new employees -Consistently met sales goals of pro shop items