Customer Service Technical Support

• Feb 2022 - Present

Business Customer Service Rep

• Jul 2018 - Oct 2021

Tier 1 Internet/phone repai

• Oct 2017 - Apr 2018

CSR

• Sep 2002 - Aug 2017

I answer calls from business and consumer customers. My job responsibilities include bill review, plan analysis, sales and orders, adding services and features, payments, and payment arrangements. I have experience troubleshooting smartphones and tablets including Windows, iOS, and Android. I answer calls from business and consumer customers. My job responsibilities include bill review, plan analysis, sales and orders, adding services and features, payments, and payment arrangements. I have experience troubleshooting smartphones and tablets including Windows, iOS, and Android.

IT system and Support Team Lead (Internship program)

• Apr 2017 - May 2017

During my Internship to complete my Bachelor's Degree, I took the position of Team lead for my section of IT Systems and Support. I was responsible for answering emails from my team and leadership, assigning tasks, presenting to the team during our weekly meetings, keeping in touch with team members to ensure projects were kept on track, and keeping up with weekly reports. During my Internship to complete my Bachelor's Degree, I took the position of Team lead for my section of IT Systems and Support. I was responsible for answering emails from my team and leadership, assigning tasks, presenting to the team during our weekly meetings, keeping in touch with team members to ensure projects were kept on track, and keeping up with weekly reports.