Experience

Kunkel & Associates, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Vice President of Customer Service

  • Oct 2022 - Present

• Client Service Manager

  • Mar 2019 - Present



Medical Associates

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Reception Manager

  • Dec 2017 - Mar 2019

  Dubuque, Iowa Area



Cottingham & Butler

• United States
• Insurance
• 700 & Above Employee

• Transportation Group, Director of Client Services

  • Jun 2006 - Dec 2017

  • Managed a service team consisting of Account Managers, Customer Service Representatives, and brokerage claims advocates • Development and implementation of training program for new employees • Create individualized career development plans • Experienced in Managing a book of business consisting of commercial trucking companies • Able to evaluate the client’s needs and provide them with risk management and insurance solutions. • Experienced in adding new lines of coverage and… Show more • Managed a service team consisting of Account Managers, Customer Service Representatives, and brokerage claims advocates • Development and implementation of training program for new employees • Create individualized career development plans • Experienced in Managing a book of business consisting of commercial trucking companies • Able to evaluate the client’s needs and provide them with risk management and insurance solutions. • Experienced in adding new lines of coverage and services to existing clients and assist in bringing on new clients. • Experienced in managing the renewal process for each client, gathering renewal information, marketing, reviewing quotes, proposing and binding coverage. Show less